Care Advisor, Care Concierge (bilingual EnglishSpanish preferred but not required) at The Helper Bees

Full-timeDescriptionJoin our winning team recently honored on Forbes list of Americas Best Startup Employers for 2025!The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.At THB we define our company culture through our Core Values:Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solutionSeek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.Bee the teammate you want to work with - We work as a team help each other and encourage each otherAsk questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.Job Summary:As a Care Advisor Care Concierge you will be responsible for assisting benefit recipients with navigation of the product platform recommendations for service offerings and supporting the completion orders on behalf of the member. This team utilizes the results of assessments screenings and their knowledge of community-based resources to help clients achieve their care journey goals. The Care Concierge Associate is responsible for administrative tasks supporting members with planning organizing and executing their benefits.Supervisory Responsibilities:NoneDuties/Responsibilities:Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilitiesMake outbound calls to follow up with membersHelp members and families develop their capacity of and access to resources including but not limited to:HomecareMealsTransportationErrandsHome ModificationPest ControlSocial Support ServicesParticipate in the coordination and scheduling of servicesOther duties as assigned/necessaryPerformance Metrics:Call Metrics:Minimum of 70 Outbound Calls per dayInbound calls - 30 second average for speed of AnswerQuality Assurance of at least 80%After Call Work TimeNPS Survey Average: Maintain an average score on member satisfaction surveys reflecting exceptional service delivery and positive interactions with members.Attendance Adherence: Adherence to scheduled shifts and breaks low occurrences of unplanned absences or tardiness ensuring consistent availability to assist members..Testimonial Submissions: Obtain member testimonial submissions from satisfied members showcasing exceptional service delivery and positive outcomes achieved through member support efforts.RequirementsRequired Skills/Abilities:Passionate about improving health outcomes through home and community-based servicesComputer proficiency and knowledge of clerical functionsInterpersonal and telephonic communication skillsExcellent written/verbal communication skillsProven experience answering inbound callsAbility to work with multi-disciplinary teamsExcellent time-management and organizational skillsYou thrive in working in a fast-paced start-up environmentChange doesnt scare you in fact it does the opposite -- it fuels you!Must be 18 years of age or olderEducation and Experience:High School Diploma preferredExperience in Public/Community Health or related field preferredExperience in one or more of the following areas: Social Services Care Coordination Healthcare Navigation Public Health Community Organizing Volunteer WorkPhysical Requirements:Ability to remain at your designated workstation for the duration of the workdayConstantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.The ability to observe details at close range (typically on a computer screen)This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit our careers page to view all current job openings.Salary Description$19.23/hourRequired Experience:Unclear Seniority Key Skills Senior Care,Nursing Home Experience,Hospital Experience,Acute Care,Basic Math,Computer Skills,Caregiving,Vital Signs Experience,Medical Terminology,Rota Management,Mentoring,Leadership Skill Employment Type : Full-Time Experience: years Vacancy: 1