Care Coordinator at Tend

At Tend our Care Coordinators are at the heart of everything we do. Youre the first smile our members see when they walk through the door and the steady hand that guides them through every step of their visit from check-in to treatment to payment and follow-up.This is a dynamic people-first role that blends hospitality clinical coordination and financial guidance. Youll partner with our dental team to deliver personalized seamless experiences and help our patients feel confident in their care. Whether youre presenting a treatment plan or answering a coverage question youre there to make it all feel clear approachable and easy.If youre passionate about service love building trust and thrive in fast-paced environments where every detail matters this role is for you.What Youll Do:Be the warm and welcoming face of the studio from the moment a patient arrivesOwn the full check-in and check-out process with professionalism and kindnessPartner with the Studio Manager to support daily operations from opening/closing duties to schedule coordinationPresent treatment plans with clarity and confidence ensuring patients understand their options and feel empowered to move forwardGuide financial conversations from insurance breakdowns to patient responsibility and payment solutionsUse sound judgment and Tend tools to resolve patient concerns in real timeCollaborate with dentists hygienists and clinical support teams to deliver a cohesive experienceParticipate in daily huddles to align on same-day treatments scheduling needs and member satisfaction goalsKeep patient information organized and updated helping the team stay one step aheadCoordinate referrals and follow-ups with other Tend studios or specialistsMaintain a tidy safe and compliant studio environmentSupport studio goals by preparing for upcoming schedules and case completionsRespond to inquiries with accuracy and warmth no matter how big or small the questionContribute to a team culture thats positive respectful and always patient-firstWhat You Have:12 years of experience in healthcare (dental experience strongly preferred)Comfortable discussing procedures timelines and insurance coverage with patientsConfident in presenting treatment plans and securing case acceptanceExperience with Dentrix or similar dental software is a plusKnowledge of insurance claims benefits coordination and billing practicesHighly organized detail-oriented and polished in presentationA calm clear communicator both written and verbalTeam-oriented adaptable and thrives in a fast-paced environmentSelf-starter with a strong sense of ownership and follow-throughPassion for delivering thoughtful human-centered serviceWhat We Offer:Compensation: Competitive pay and opportunity to growHealth Benefits: Medical dental vision and telemedicine options with Tend covering a significant portion of premiumsWellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts includedFinancial Benefits: 401(k) with company match HSA/FSA optionsPaid Time Off: Generous PTO that grows with your tenure paid holidaysExtra Coverage: Company-paid life and disability insurance with voluntary add-ons like accident and critical illness protectionResources: Access to our Employee Assistance Program and additional discountsJoin us in creating a modern dental experience where people look forward to going to the dentist and where youll feel proud of the work you do every day.Required Experience:IC Key Skills Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding Employment Type : Full Time Experience: years Vacancy: 1