Care Manager - 251660 at Medix

Now Hiring: Care Coordinator (Remote | Medicaid Programs)

We’re looking for a detail-oriented and compassionate Care Coordinator to support members through outreach, enrollment, and ongoing care management. This role is ideal for someone who thrives in a fast-paced, team-driven environment and is passionate about improving access to healthcare and social services.

Key Responsibilities

Member Outreach & Enrollment

• Conduct outbound outreach to assess member needs and determine eligibility for support programs
• Guide individuals through enrollment in Medicaid 1115 Waiver programs available at no cost
• Collect and document key information to connect members with appropriate clinical and community resources

Care Coordination & Engagement

• Manage referrals, care transitions, and care plans to ensure timely and effective service delivery
• Perform proactive outreach via phone, text, and digital platforms to support care plan adherence
• Identify and help resolve barriers to care, including transportation, financial limitations, and access challenges
• Coordinate services across healthcare providers, specialists, and community-based organizations
• Educate members and caregivers on care plans, follow-ups, and available resources
• Support members in navigating healthcare systems and community services
• Apply motivational interviewing and culturally responsive communication techniques to drive engagement

Referral Management & Quality Oversight

• Track referral progress and ensure completion with proper documentation and follow-up
• Communicate with providers and partners to confirm appointments, outcomes, and next steps
• Escalate delays or gaps in care according to established protocols
• Maintain accurate and timely documentation within care management systems
• Ensure compliance with HIPAA, regulatory requirements, and internal policies
• Monitor performance metrics such as referral completion rates and care gap closures
• Collaborate with interdisciplinary teams to deliver high-quality, coordinated care
• Participate in team meetings and care reviews to support continuous improvement

Required Qualifications

• Prior experience in care management
• Reliable high-speed internet connection with Ethernet capability
• Ability to work in a quiet, distraction-free environment
• Strong teamwork mindset and adaptability in a changing environment

Preferred Qualifications

• Bilingual skills
• Experience in remote care management

Schedule

• Monday–Friday, 9:00 AM – 5:30 PM EST
• Flexibility to work occasional Saturdays as needed