Care Navigation Operations Team Lead at Oscar Health

Hi were Oscar. Were hiring a Care Navigation Operations Team Lead to join our Clinical Operations team.Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.About the role:You will be an expert on clinical team workflows and drive goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. You will partner with Oscars clinicians to assist with care coordination and care routing for members while partnering with stakeholders appropriately to identify and develop workflow improvements to enhance efficiencies for the team.You will report into the Senior Manager Care Navigation.Work Location: This is a remote position open to candidates who reside in: Atlanta Georgia. You will be fully remote; however our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-RemotePay Transparency: The base pay for this role is: $54000 - $70875 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program and annual performance bonuses.Responsibilities:Own the teams metrics including productivity adherence to schedule and employee satisfactionProvide coaching and leadership to direct reportsManage payroll and attendanceCollaborate cross functionally to improve efficiencies for the teamAct as an escalation point for team members and case managersCompliance with all applicable laws and regulationsOther duties as assignedRequirements:2 years of experience leading teams in a healthcare settingExperience implementing process improvementsPrior healthcare or health insurance experienceProficiency navigating Googlesheet or Excel and JIRABonus points:Bachelors DegreeDemonstrated experience working with and maintaining compliance with established policies and procedures.Experience in utilization management and/or prior authorization processes.This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our . Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 54000 - 70875