Care Support Navigator at BrightSpring Health Services

Our CompanyResCare Community LivingOverviewWork in conjunction with the Care Manager to deliver to deliver integrated whole-person care management addressing a members physical health behavioral health intellectual/developmental disability (I/DD) traumatic brain injury (TBI) long-term services and supports (LTSS) and/or pharmacy needs in addition to unmet health-related resource needs. Provide services in accordance with care management service requirements set by the state and company.ResponsibilitiesSupports Care Managers in delivering care managementEngages the member /family/guardian with professionalism compassion and purpose through telephonic and virtual methods and in-home visits as required. Interactions should be concise respectful in a language of his/her choice and non-judgmentalEstablishes a professional rapport with all team members stakeholders peers and supervisorsInitiates the first contact with the member/family/guardian to complete the Preliminary QuestionnaireCommunicates with the Case Manager any information pertaining to the care and well-being of the member/family/guardianProvides documentation of billable events that align with minimum contact expectations to the Care ManagerMaintains an accurate up-to-date electronic information data stream on all interactions encounters activities and communications with the member/family/guardianPerforms general outreach engagement and follow up with members to encourage accomplishment of goals set in the Plan/ISPCoordinates services/appointmentsEngages in health promotion activities and knowledge sharingShares information with the Care Manager and other members of the care team on the members circumstancesProvides and tracks referrals and provides information and assistance in obtaining and maintaining community-based resources and social support servicesParticipates in case conferences and planning meetingsSupports the Care Manager in Identifying and addressing barriers to services gaps in service and unmet health-related needs proactively expanding relationships and linkages to aid in meeting members needsProvides services that meet national state and local healthcare standards at the highest levelReports issues of concern general departmental activities and staffing needs to the Care ManagerCompletes all required training and participates in educational sessions to improve overall skillsAttends industry meetings training and functions to promote positive relationships with stakeholdersParticipates in quality improvement and measurement activities to achieve identified targets and outcomesCompletes other duties as assignedQualificationsAt least 18 years oldHigh School Diploma or G.E.D. equivalent; trained in Tailored Care Management preferredOne to two years of experience in Customer Service and/or working in a Health Care environment as a CNA or home care setting is preferredExperience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; or a parent or guardian of an individual with an I/DD or a TBI and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or has two years of paid experience performing functions in this job description with at least one year of paid experience working directly with the Tailored Care Management eligible populationAbility to perform work with a high degree of quality and autonomyAbout our Line of BusinessResCare Community Living an affiliate of BrightSpring Health Services has five decades of experience in the disability services field providing support to individuals who need assistance with daily living due to an intellectual developmental or cognitive disability. We provide a comprehensive range of high-quality services including: community living adult host homes for adults regardless of disability behavioral/mental health support in-home pharmacy solutions telecare and remote support supported employment and training programs and day programs. For more information please visit . Follow us on Facebook and LinkedIn.Salary RangeUSD $20.67 / Hour Key Skills Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office Employment Type : Full-Time Experience: years Vacancy: 1