Career Resource Center Coordinator at EDSI

OverviewPart-time $20 hour-25 hours weekTitle: PA- Montgomery CountyCareer Resource Center Coordinator Classification: Non-ExemptScope of PositionThe Career Resource Center (CRC) Coordinator will engage with and use a job seeker approach by coordinating with the Welcome Career Services and Business Services teams to support the functions of the centers Career Resource Center. Work with all CareerLink staff to achieve a professional customer-friendly environment and experience.ResponsibilitiesEssential FunctionsSupport the Career Resource Center by communicating with the Welcome Career Services and Business Services teams and onsite partnersAssist and monitor PA CareerLink website registration and enrollment resume assistance job search and application support workshop registration; stay current on job opportunities to share with career seekers.Ensure all community and career seeker resources are up to date and available for customersSupport the reception area by greeting directing and assisting customers navigate through the Montgomery Countys Integrated Service ModelAssist career seekers in completing Digital IntakeFoster a customer-centric environment and strive to meet customer expectationsEncourage career seekers to take advantage of training opportunities to advance their employment goalsInform career seekers about services available through PA CareerLink Montgomery County and other community resources by assisting with scheduling a Welcome Aboard Orientation Provide front-desk support when needed by welcoming customers upon arrival responding to general inquiries directing individuals to appropriate services or staff and assisting with basic wayfinding within the center to ensure a smooth customer flow.Guide customers through the digital intake process including helping them navigate online forms verifying completion of required fields troubleshooting basic technical issues and ensuring accurate submission of intake information into applicable systems.Conduct follow-up phone calls emails or system-based communications with enrolled customers to confirm appointments provide reminders assess service needs and support continued engagement in services and activities.Participate in staff meetings and staff development trainingPerform other duties as assignedQualificationsEducation and Experience Requirements1-3 years of experience working in customer serviceProficiency in Microsoft Office applications; computer literacy and data entry experience requiredExcellent communication analytical and interpersonal skillsBilingual proficiency (Spanish/English) preferred.Required Experience:IC Key Skills Employee Relations,ATS,Workers' Compensation Law,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Administrative Experience,Human Resources,Recruiting,Workday Employment Type : Hourly Experience: years Vacancy: 1