Case Management Assistant at Texas Children's Medical Center

DescriptionWe are searching Case Management Assistants. Someone who will assist the Case Manager in the identification of member needs initiation of member contact provision of member and provider education and coordination of community resources to promote optimal health.Think youve it what it takesQualifications:H.S. Diploma or GED required2 years Case management community outreach healthcare and/or health insurance experience required or 3 years General administrative experience required2 years Call/Contact Center experience preferredResponsibilities:Provides Support for Case Management ServicesAnswers incoming fax email and phone requests as evidenced by fax log inbox Customer Relationship Management (CRM)s and event tracking.Initiates member phone calls daily and identifies issues and refers to care/case manager and other health plan departments as indicated. Documents in current case management system.Provides updated case management database and statistics monthly and quarterly. Submits data collection in a timely manner monthly.Tracks member interactions and provides assistance in telephonic outreach and data collection through special disease management projects that are grant based.Accurately schedules cancels and documents new and/or follow-up appointments for both face to face and telephonic requests as needed for case manager and transition specialist using scheduling calendar application.Ensures that projects assigned are completed timely and accurately to support member population assessments and appointments.Screens and evaluates all calls and refers as necessary to case manager social worker or transition specialist and/or supervisor.Gathers data for statistics by product service and network and maintains all required logs. Key Skills Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable Employment Type : Full-Time Experience: years Vacancy: 1