Case Manager at Getem Services

Job DescriptionJob Description*Job Summary:*As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships.*Responsibilities:*1. *Customer Service:* - Manage customer accounts and service requests efficiently. - Communicate with customers regarding service schedules, issues, and resolutions. - Ensure customer satisfaction and retention.2. *Case Management:* - Oversee service cases from initiation to resolution. - Coordinate with technicians and other teams for timely service delivery. - Resolve customer complaints and escalate issues as needed.3. *Service Coordination:* - Schedule and manage service appointments. - Ensure technicians have necessary information and resources. - Track service progress and outcomes.4. *Quality Assurance:* - Monitor service quality and customer satisfaction. - Identify opportunities for improvement and implement corrective actions.5. *Collaboration:* - Work with customer service, operations, and sales teams. - Communicate effectively with customers and stakeholders.