Remote P&C Licensed Insurance CSR at The Auto Club Group

It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG)You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Please continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!A day in the life of an Insurance Customer Service Rep:Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.In this role, you will also have the opportunity to:Reinstate insurance policies according to underwriting and business rulesComplete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessaryAccept & process payments at the point of saleMake outbound follow-up calls to customers in response to questions or complaintsCorrespond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of informationProvide efficient processing of customer policies, endorsements, and status and coverage changesAssist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and / or customers when necessary to ensure quality service goals are met.How we reward our employees:In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:Hourly rates starting at $21.75/hour plus bonuses and sales incentivesFully paid trainingMedical, dental, and vision benefits401 (k) with employer matchPaid parental leave and adoption assistancePaid Time Off (PTO), company-paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program, and other professional development opportunitiesAAA MembershipDiscounts, perks, rewards, and much moreVoluntary overtime earning potential at time and a half the hourly wage$1,000 sign-on bonus for Licensed Property and Casualty Agents **To qualify for the Sign-On Bonus, applicants must be new to ACG.Additional details can be provided by our Recruiting Team at the time of application**Training and Schedule Overview: As part of your onboarding experience, you will receive a Microsoft Teams link and call-in number prior to your first day to join orientation activities virtually.Your first week will focus on orientation and system setup, introductions to your team and leadership, an overview of ACG's mission and values, and a deeper look at how your role and department contribute to the organization. You'll also complete important compliance modules and licensing requirements.We offer a comprehensive training program designed to set you up for success. This program runs for approximately 12-15 weeks and includes a combination of instructor-led training, self-guided modules, and hands-on learning in a supportive, nurturing environment.Training Schedule:January 16, 2026 - April 10, 20269:00 AM - 5:30 PM EST, Monday through FridayAttendance is critical during training, and successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.After training, you will transition to your regular production schedule:Production Schedule:Begins April 13, 2026There are three shift patterns to select from: Shift Pattern 1: 9:00 AM - 5:30 PM EST, Tuesday through Friday. 8:00 AM - 4:30 PM EST, on Saturday. With Sunday and Monday as scheduled days off. Shift Pattern 1: 9:30 AM - 6:00 PM EST, Tuesday through Friday. 8:00 AM - 4:30 PM EST, on Saturday. With Sunday and Monday as scheduled days off. If you are looking for a role with structure, support, and a clear path to success, this is a great opportunity to grow your career with ACG!We are looking for candidates who have:EducationHigh School Diploma or equivalent (GED)ExperienceProviding a high level of customer-focused serviceNavigating through a PC Windows environment, including accessing information from multiple applicationsManaging and navigating multiple sources of information and applying them as neededPerforming monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.Cross-sellingCertifications / LicensureCurrent Property & Casualty Insurance licenseMay be required to attain and maintain state membership licenses as appropriate by the departmentPreferred QualificationsCollege-level coursework, certification, or equivalent (i.e., relevant continuous learning)Work EnvironmentThis is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located