Casino Ambassador at Delta Downs

Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Job DescriptionServe as a professional representative on our casino floor while delivering exceptional guest experiences. As our Casino Ambassador, you will be the primary point of contact responsible for maintaining guest satisfaction through direct interaction, professional communication, and personalized attention to our valued players.Maintain an active presence on the casino floor, providing professional assistance and guidance to guests during their gaming experienceServe as a knowledgeable representative of our Players' Club program, effectively communicating membership benefits and promotional opportunitiesDevelop and maintain professional relationships with players through strategic outreach initiatives, including personal interactions and formal correspondenceProvide comprehensive guidance to players regarding Players' Club rewards program benefits and redemption proceduresCollaborate with Casino and Slot Hosts to coordinate and execute high-quality events and programs for member retention and satisfactionQualificationsRequired Qualifications:Must be {AGE} years of age or older, as required by lawHigh school diploma or GED requiredMinimum of 1-2 years of demonstrated customer service experienceStrong verbal and written communication skillsAbility to work flexible schedules, including nights, weekends, and holidaysProficiency in computer applications, including email, spreadsheets, and player tracking systemsWillingness to obtain necessary gaming certifications and licenses as requiredPreferred QualificationsPrevious casino or gaming industry experienceKnowledge of casino operations and gaming proceduresExperience with customer relationship management systemsAll candidates must successfully complete required background checks and maintain required gaming licenses in accordance with regulatory requirements.Additional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.