CAT Senior Business Analyst at Sentara Hospitals

City/StateVirginia Beach VAWork ShiftFirst (Days)Overview:OverviewThe Senior Business Operations Analyst plays a key role in driving quality consistency and operational excellence across Sentara Health Plans. This position is responsible for leading comprehensive root cause analysis efforts for plan-wide issues escalated through the Customer Advocacy Team (CAT). The analyst will investigate operational and system concerns serve as the primary point of contact for internal and external stakeholders schedule and facilitate cross-functional meetings and ensure timely implementation of containment strategies and long-term countermeasures.This role requires strong operational knowledge in areas such as claims system administration benefit configuration member enrollment and provider/network data management. The analyst will partner closely with Customer Operations IT Quality and other business units to define requirements analyze data implement process improvements and communicate insights. The ideal candidate brings exceptional critical thinking emotional intelligence communication skills and the ability to lead initiatives in a fast-paced environment with competing priorities.EducationBachelors Degree (Preferred)orBachelors degree 2 years relevant experience may be accepted in lieu of degreeorEquivalent relevant experience in operations IT reporting or related areasCertification/LicensureNo specific certification requirementsPreferred:Six Sigma Lean or similar process improvement certification (optional)ExperienceProven experience in root cause analysis operational research or business operations within healthcare or health plan environmentsStrong knowledge of customer operations such as claims benefit configuration system administration member enrollment or provider data managementDemonstrated ability to independently lead cross-functional projects from investigation through resolutionStrong critical thinking problem-solving and analytical skills with the ability to influence corrective actionsExperience gathering business requirements mapping processes triaging issues and driving remediation strategiesExceptional verbal and written communication skills including the ability to present findings and facilitate discussionsAbility to work effectively under pressure manage multiple priorities and meet tight deadlinesHigh emotional intelligence with the ability to connect with stakeholders and advocate when issues ariseStrong organizational skills and comfort with public speakingMust have a quiet private remote workspace to protect PHIBenefits: Caring For Your Family and Your Career Medical Dental Vision plans Adoption Fertility and Surrogacy Reimbursement up to $10000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term Short-Term Disability and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance $5250/year and discounted educational opportunities through Guild Education Student Debt Pay Down $10000 Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission to improve health every day this is a tobacco-free environment.For positions that are available as remote work Sentara Health employs associates in the following states:Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.Required Experience:Senior IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1