Central Warranty Admin at Wide World BMW

Automotive Central Warranty Administrator

New Country Motor Car Group is looking for a skilled Automotive Central Warranty Administrator. Our Central Warranty department assists with all aspects of dealership warranty responsibilities for multiple automotive brands. The Central Warranty Administrator will assist the Warranty Director and individual dealerships to improve performance and service quality. The Central Warranty Administrator assists in warranty submission, provides dealerships with warranty best practices to expand their knowledge of services and focuses on improving performance and processes in an effort to better support dealership operations.

Central Warranty Administrator Responsibilities:

1. Process warranty claims for multiple manufacturers for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
2. Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
3. Review open warranty Repair Orders as requested by dealership. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
4. Maintain Central Warranty and dealership communication system with appropriate comments, notes, updates, etc. In the event the system is not being followed by appropriate parties elevate the concern to Warranty Director for assistance.
5. Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.

Central Warranty Administrator Requirements:

• High School Diploma or equivalent.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Previous automotive warranty experience a plus
• Decisiveness and attention to detail.
• Proficiency with necessary technology, including computers, Microsoft Office, etc.
• Polite, professional and strong attention to detail
• Ability to work well with others and maintain appropriate communications with multiple dealerships

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.