Certified Field Performance Technician at Sunrun

Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.OverviewThe Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES Organize lead and maintain the warranty and service schedule.Work with the Electrical Foreman Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as neededAssist with training and development for Field Service Technicians and Field Communications Technicians.Lead regular meetings to align and train the local field service team on best practicesSupport the on-boarding and training of new members of the field performance teamRegularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time experience rating and average dispatches completedAssist with other tasks including inspections and site audits when assignedMust possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements e.g. wireman license EDUCATION AND EXPERIENCE3 years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industryHigh School diploma is requiredPV design or PV electrical experience is preferredLICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)Valid state or local Electrical Journeyman license required the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements e.g. wireman license SKILLS AND COMPETENCIESKnowledge of the NEC and applicable codes and standardsMust be a motivated team player looking to succeedProven track record of excellent customer serviceExcellent verbal and written communication skillsExcellent organizational and time management skillsStrong computer skillsElectrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards and the ability to encourage others to work safelyCustomer Service: Ability to establish rapport build relationships and loyalty with external and internal customers and coworkers and remains tactful when communicatingResults Driven: Proven ability to meet deadlines and key metrics. Works independently as a team player and drives results in a fast paced team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goalsProblem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisorsPHYSICAL DEMANDSAbility to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)Ability to work on rooftops with various angles and surfaces which requires frequent bending twisting squatting climbing kneeling crawling turning standing and balanceAbility to climb laddersAbility to work in outdoor weather conditions including but not limited to: excessive noise extreme heat extreme cold wet environment and humidityAbility to frequently utilize hand functions requiring fine motor skills including but not limited to: fine manipulation grasping and pinchingAbility to work within the safe range of equipment such as ladders fall protection harnesses and other personal protective equipmentAbility to work and maintain balance on roofs and other areas of heightAbility to work in the sun and possibly low light conditionsAbility to walk on rafters roof tiles and roof shingles without damageAbility to distinguish colors such as red black yellow white greenAbility to work in confined spaces such as attics basements and crawl spaces which requires kneeling and crouchingAbility to hear verbal commands and warningsAbility to work with chemicals using appropriate protectionsDISCLAIMERThis description indicates the general nature and level of the qualifications and duties required of employees in this job classification as well as the essential functions a person must be able to perform to do this is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race color religion citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law.Recruiter:Suzanne Goheen ()Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.Starting salary/wage for this opportunity:$31.01 to $41.35Compensation decisions will not be based on a candidates salary history. You can learn morehere.This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO SunrunRequired Experience:IC Key Skills Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 31 - 41