CFC Tools Enablement & Process Excellence, Sr. Manager at Pfizer

ROLE SUMMARY We are seeking a motivated and strategic leader to define document and optimize the processes that enable our Customer Facing Colleagues to deliver best in class customer engagement. The CFC Process Excellence and Tool Enablement Senior Manager will focus on designing and improving standardized processes building strategic documentation and managing the CFC Tools training content that support field execution. ROLE RESPONSIBILITIES Tools and Training EnablementDesign training that focuses on core CFC Tools (ex. Veeva Triage Valkre) functionality and navigation ensuring CFCs clearly understand how to access navigate and use system featuresCreate and maintain feature-based training guides e-modules job aids playbooks and quick reference material tied directly to SOPs and tool workflowsCollaborate with GCET and CFCD to integrate tools based buttonology into formal training curriculumEnsure training is continuously updated to reflect system enhancements and process/SOP changesStrategic AlignmentDrive strategies that align process optimization SOP governance and tools training with enterprise objectivesEnsure SOPs and Tools training reduce administrative burden while enabling efficiencies and effectiveness across the enterpriseProviding functional and feature expertise in thedesign and development of innovative integrated curriculaaimed at disseminating best practices enhancing skills and increasing practical knowledge of core sales technology applications by commercial customer-facing colleagues as well as documenting relevant business processesProcess Design SOPs & Optimization Define document and continuously optimize CFC Processes (e.g targeting call planning customer journey mapping territory management)Develop standardize and maintain SOPs for both CFC workflows and enabling processesSupported by CFC Excellence Lead partner with Commercial Operations Business Operations Customer Facing Colleague Delivery Data Science Customer Experience and IIS teams to ensure SOPS are practical scalable and aligned with business needs.Regularly evaluate and refine SOPs and processes to eliminate inefficiencies and drive consistency across the fieldBASIC QUALIFICATIONSBachelors Degree and 6 years of relevant work experienceProven ability to develop and maintain SOPs processes and governance structuresStrong experience in tool-based training design (feature navigation functionality enablementExpertise in instructional process design and workflow mapping to translate complex operational procedures into engaging learner-centered training materialsFamiliarity with pharmaceutical field engagement processes (targeting call planning etc.)Strong understanding of CFC Tools and Technologies (Ex. Veeva Triage Valkre)Demonstrated understanding of CFC end to engagement process and practicesStrong written and verbal skills including interpersonal communicationAdvanced Microsoft Office Suite skills and strong competency with toolsOutstanding presentation facilitation and writing skillsExcellent organizational abilities. Capacity to manage multiple complex projects simultaneouslyCandidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS Travel is required as per business need primarily between NYHQ Pfizer Connect Centers including Conferences and POAsOTHER JOB DETAILS:Last Day to Apply: November 21 2025Work Location Assignment:Hybrid 2-3 days onsite/week US Commercial Pfizer site required (Pfizers Log in for Your Day Policy).The annual base salary for this position ranges from $120800.00 to $201400.00.* In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.* The annual base salary for this position in Tampa FL ranges from $108700.00 to $181100.00.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.Mkt & Sales/Commercial BusRequired Experience:Manager Key Skills Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 120800 - 201400