Change Management Lead at Pfizer

Role SummaryAt Pfizer we make medicines and vaccines that change patients lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology data innovation and our business to support Pfizer in this mission.Pfizers commitment to creating breakthroughs that change patients lives is deeply embedded in our culture as a science-driven and patient-focused company. Central to this commitment is our use of digital technologies AI data and analytics which drive innovation across our organization.The Pfizer Digital and Technology R&D CC and AI COE team creates comprehensive AI and data solutions that address some of the most critical business needs of Pfizers research and development teams and enterprise AI. Through use of these AI and data solutions this team accelerates Pfizers strategies.The Senior Manager Change Management Lead will lead organizational readiness and adoption strategies for AI-driven initiatives. This role ensures smooth integration of AI solutions into business processes fostering a culture of innovation while minimizing disruption. The position requires a strategic thinker with strong change management expertise and a deep understanding of AI technologies.Role ResponsibilitiesChange Strategy DevelopmentDefine the change strategy for priority AI programs linking business outcomes to adoption goals personas and phased rollouts (pilot scale) with clear entry/exit criteria and readiness checkpoints.Stand up and run the change plan (communications training enablement observation/feedback reinforcement) using agile experimentdriven methods; adapt based on adoption signals and user feedback.Establish success metrics (awareness activation usage depth proficiency business impact) and publish regular scorecards; drive corrective actions with product engineering and operations leads.Stakeholder Engagement & SponsorshipBuild a sponsor coalition across Business Units Digital/IT Risk/Compliance Legal/Privacy and HR; facilitate decisions and remove blockers through the governance cadence.Segment stakeholders (executives managers end users product owners support) and tailor narratives demos and proof points; cultivate a distributed network of change champions.Create listening mechanisms (office hours surveys UAT forums) and maintain a transparent issue/decision log with ownership and SLAs.Communications & TrainingCraft the AI change narrativeDesign learning pathways with handson labs job aids and microlearning; track completions and demonstrated proficiency.Operationalize enablement channels (e.g. enterprise AI hub/knowledge base Teams/SharePoint COPs) to ensure findability of guides FAQs and SOP updates.Readiness & Impact AssessmentRun impact assessments across people/process/technology/data; identify role changes SOP updates and control implications for each release.Develop mitigation plans (reskilling process reengineering support model change controls) with owners timelines and measurable outcomes.Validate golive readiness via UAT/pilots with agreed acceptance criteria rollback plans and hypercare staffing.Governance Risk & ComplianceEmbed AI lifecycle controls: roles/responsibilities approval gates change control documentation and postdeployment monitoring in alignment with internal AI risk management policies.Champion Responsible AI (fairness transparency explainability safety) and privacybydesign practices; partner with Data Governance Security and Privacy to uphold regulatory requirements.Manage thirdparty considerations with Procurement and Vendor Management (due diligence data processing terms quality agreements audit readiness).Adoption & SustainabilityStand up a durable adoption engine: champion networks trainthetrainer superuser programs and community of practice; transition knowledge to BAU owners.Integrate support models (service desk knowledge articles AI usage guidelines) and track incident/deflection metrics to improve user experience.Continuously improve via telemetry (usage sentiment support signals) and periodic retros; feed insights into product roadmaps.Minimum QualificationsBachelors degree and 6 years in organizational change management product adoption or transformation roles with 3 years supporting AI/analytics digital products or complex enterprise platforms or Masters degree and 5 years of experience or PHD and 1 years of experience.Demonstrated success leading enterprise scale change across multiple functions and geographies in a regulated environment.Strong grasp of AI program realities (LLMs copilots/agents model lifecycle data governance human in the loop monitoring) sufficient to translate into practical enablement and controls.Expertise in communications and learning design: message mapping role based enablement training pathways and measurement.Excellent stakeholder management facilitation and executive communication skills; able to influence without authority.Proficiency with collaboration and adoption measurement tools (e.g. M365 Teams SharePoint analytics dashboards).PreferredQualificationsIndustry certifications: Prosci/CCMP (ACMP) PMIACP/PMP CIPP/E or CIPM or Responsible AI credentials.Experience with AI governance frameworks (model documentation approval gates change control monitoring/observability).Background in life sciences healthcare or other highly regulated sectors.Familiarity with enterprise AI platforms (e.g. M365 Copilot Azure OpenAI/LLM platforms ML Ops tooling) and product operating models.Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.Work Location Assignment:HybridLast day to apply : December 15th 2025The annual base salary for this position ranges from $120800.00 to $201400.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.Information & Business Tech Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 120800 - 201400