Chick-fil-A Floor Supervisor at Montana State University

Duties And ResponsibilitiesReporting to the Chick-fil-A management team the Floor Supervisor is a working supervisory position overseeing the front of house guest recovery and assisting with back of house when needed. Positively and professionally interacts with customers. Supervises the front of house activities and staff within this large volume/high activity retail operation. Provides active leadership and training of student and temporary staff. Assists managers with hiring evaluating and verbally addressing performance problems. Ensures SOPs are being followed. Ensures quality service is being provided. Regularly troubleshoots as issues occurs. Communicates any changes to their team and the management team. Assigns and performs the disposition and storage of foods (hot and cold) supplies regular cleaning of assigned area and maintenance of equipment in accordance with the sanitarians recommendations. Ensures compliance with sanitation guidelines and food handling and storage FDA codes and as directed by MSUs Registered Sanitarian. Assists with supervising the operations cash register system and reconciling of cash bags. Troubleshoots equipment as needed. Monitors service dining areas and kiosk area for cleanliness. Ensures that appropriate signage is displayed and video boards are functioning. Performs a variety of administrative tasks in support of the operation including scheduling franchisee assessments and guest recovery. Works in back of house as needed. And actively contributes to the team by performing other duties as needed in support of the departments mission.Physical DemandsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skill and/or ability required. Normal service areas kitchen cooler freezer dock environments Stationary and/or moving about for long periods of time Frequently moving transporting and placing containers/product weighing up to 50 lbs and occasionally up to 100lbs Occasionally moving product up and down stairs Bending kneeling stretching and general moving about while stocking products Gripping handles on small kitchen utensils and other equipment Performing repetitive motions related to job duties Regular exposure to cleaning chemicalsRequired Experience:Manager Key Skills Time Management,Fashion Retail,Microsoft Office,Customer Service,Communication skills,POS,Retail Sales,Training & Development,Mentoring,Supervising Experience,Retail Management,Recruiting Employment Type : Hourly Experience: years Vacancy: 1