Child Support Specialist Call Center Agent II at Conduent

DescriptionONSITE ONLY: Full-Time Child Support Specialist Call Center AgentLocation: E. Lansing MI ONSITE ONLYMandatory Paid Training 2-4 weeks$18.00 per hour in training$18.00 per hour in productionWhat you get:Paid TrainingBenefits- effective 1stdayCareer Growth OpportunitiesGreat Work EnvironmentPerksNO WEEKENDSAbout The RoleAs a Full-TimeChild Support Specialist Call Center Representative you will be responsible for: Answer inbound calls regarding child support receipts and disbursementsHandle standards in a fast-paced large call volume environment.Utilize multiple computerized systems multi-tasking and document each call.Respond to Michigan child support inquiries and complaints using a standard script and procedures.Gather information and research/resolve inquiries.Inform callers about services available and assess callers needs.Provide peer-to-peer training for incoming training classes that transition to the call center floor.Requirements to be successful in this role you will:Have a High School Diploma or an equivalent level of education.Be able to successfully pass a background check and fingerprinting.Demonstrate problem-solving skills.2 years experience in a call center environment.Experience with data entry.Be able to type a minimum of 30 WPM (words per minute) on a computer.Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.The ability to convey complex information clearly and concisely.Astrong work ethic.Effective and accurate written and verbal communication skills.The ability to be detail-oriented.Effective problem-solving skills.The ability to be well organized.Excitement for innovative technology.Calm conflict resolution and problem-solving skills.100% attendance and punctuality commitment.The ability to work independently.Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00Required Experience:IC Key Skills Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad Employment Type : Hourly Experience: years Vacancy: 1