Child Support Supervisor at County of Contra Costa

The PositionWhy join the Contra Costa County Child Support Services DepartmentContra Costa CountysDepartment of Child Support Services (DCSS) is seeking talented and motivated individuals to fill one (1) full-time Child Support Supervisor vacancy located in Martinez CA! The Department has received multiple program awards for their hard work and outstanding achievements within the program and is looking for someone who will continue this standard of excellence on our team.This role is involved in the development and implementation of policies and procedures and strategic goal planning. As a member of the Departments management team you will need to work collaboratively with all the DCSS units the public and other government agencies. Success in this role is measured by the success of your team and your willingness to be a service-oriented leader.We are looking for someone who is:Personable. You will work with a team of professionals and need to interact professionally with others.Good at communicating. You will work with internal and external stakeholders and must communicate with them effectively.Detail Oriented. You will need to be able to read understand and interpret complex laws and regulations.Flexible. You will have to shift priorities often.Dependable and Punctual. Your team will rely on you for support.What you will typically be responsible for:Supervising child support caseworkers and evaluating their workloadIdentifying training needs for staff and training themPreparing referrals for Child Support Attorneys for courtHandling complaints or questions on child support cases and proceduresOverseeing the collection of obtained judgmentsA few reasons you might love this job:You will work in a supportive and respectful work environment.You will be challenged and have a variety of assignments.You will have the ability to work collaboratively with other supervisors and teams.You will support an important program mission that allows us to help families in need.A few challenges you might face in this job:You will work in a regulated government environment.You will be expected to balance multiple projects priorities and demands.You will handle customer complaints and may deal with difficult people.Competencies Required:Managing Performance: Ensuring superior individual and group performanceCoaching & Developing Others: Supporting others in stretching and expanding their capabilitiesDecision Making: Choosing optimal courses of action in a timely mannerAdaptability: Responding positively to change and modifying behavior as the situation requiresDisplaying Ownership and Accountability: Holding self and others accountable for measurable high-quality timely and cost-effective resultsVisionary Leadership: Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational changeProfessional & Technical Expertise: Applying technical subject matter to the jobSelf-Management: Showing personal organization self-discipline and dependabilityTeamwork: Collaborating with others to achieve shared goalsInterpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situationsListening: Fully comprehending spoken communicationOral Communication: Engaging effectively in dialogueNegotiating: Reaching mutually satisfying agreements and compromiseCustomer Focus: Attending to the needs and expectations of customersBuilding & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationshipsTo read the complete job description please clickhere.The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.Minimum QualificationsLicense Required: Possession of a valid California Motor Vehicle Operators License. Out of state valid motor vehicle operators license will be accepted during the application process.Education: Possession of a high school diploma G.E.D or equivalency or a high school proficiency certificate.Experience: Three (3) years of full-time journey level experience in child support collections casework in a public Child Support Office or agency OR three (3) years of full time experience as a clerical supervisor with direct knowledge and supervision of work within the CA Statewide Child Support Enforcement Systems (CSE).Desirable Qualifications:Familiar with Child Support Services Performance IndicatorsAbility to implement and support a Local Child Support Agency (LCSA) Child Support Services Strategic PlanFamiliar with Child Support Services Laws and RegulationsSelection ProcessApplication Filing: All applicants must apply online at and submit the information as indicated on the job announcement by the final filing date.Online Oral Exam: (Weighted 100%) Qualified candidates will be invited to participate in an online oral interview which will be reviewed by a group of subject matter experts who will rate your responses. The oral interview will measure candidates competencies as they relate to the the oral interview candidates must achieve an average passing score of 70% or higher on each of the competencies as well as an overall passing score of 70% or higher. These will include the following competencies: Customer Focus Professional & Technical Expertise Decision Making Listening Displaying Ownership & Accountability and Oral CommunicationFinal Selection Interviews: Scheduled for the week of January 12 2026.Tentative Recruitment TimelineOnline Oral Exam: December 17-22 2025 Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions please contact Rachel Filamor at For any technical issues please contact the GovernmentJobs applicant support team for assistance at 1 . CONVICTION HISTORYAfter you receive a conditional job offer you will be fingerprinted and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists you will be asked to present any evidence of rehabilitation that may mitigate the conflict except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer the Human Resources department will contact you to schedule a fingerprinting appointment.DISASTER SERVICE WORKERAll Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race color religion sex national origin ethnicity age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition genetic information military or veteran status or other protected category under the law.Required Experience:Manager Key Skills Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 91342 - 111027