Chocolatier Supervisor (Palace Hotel) at Ghirardelli Chocolate Company

**Immediate openings ability to start in days!!**Starting Pay $22.25/hr Tips!Holiday Pay 1.5x pay for worked holidays!Free Sundae or shake on every Shift!!Employee Discount 50% off everything!Quarterly Bonus opportunity!!Shifts could be up to 2 hours before/after store hours for prep/cleaning.Restaurant/Retail Supervisor this position will perform all restaurant and retail duties.Ghirardellis employees are the face of our company. They set us apart from other retailers. Join us today!The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.Scope of ResponsibilitiesStore ManagementEnsures the well-being of store and its employees through effective management of safety and risk including prevention escalation and responseEffectively and timely communicates with all levels of the organization by following company standards of team building recognition and professionalismWorks closely with store personnel general manager store and division management teams and Ghirardelli corporate liaisons such as human resources IT finance and payrollRestaurant and Retail OperationsEffectively prioritizes daily store activities under the direction of the general managerManages operations of total sales floor or sales units (e.g. cash/wrap retail or fountain areas) and ensures Chocolateers and optimizing resources and strategically placedServes a principal point of contact with corporate employees and outside vendors if no management members are present at the store especially while covering absences vacations and leavesUpholds the values of exemplary customer service by modeling behavior and leadershipMonitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer serviceResponds in a timely manner to all escalated customer service issuesMaintains high standards of cleanliness food/product safety and branding requirements including monitoring of communications with guests regarding allergens ensuring company policy is strictly followedProperly uses MICROS system and its functionalityPeople ManagementAssists with payroll scheduling interviewing selection in-service training under the auspices of the general manager and in conjunction with the human resources and payroll departmentsDevelops Chocolateers using coaching mentoring and empowerment practicesHandles basic Chocolateer employee relations functions including discipline or suspensions as needed under the direction of the general managerServes as a general resource and role model for ChocolateersSpecific Knowledge and Skills:Clear professional and effective oral and written communicationTeam-building skills of empathy rapport-building delegation and empowermentAbility to manage time effectively and be self-directed under minimal supervisionAbility to conduct evidence-based business forecasting for sales and resource needsFamiliarity with point-of-sale systems such as MICROSKnowledge of restaurant or retail management techniquesEducation and Work Experience:High school diploma or GED preferredOne or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferredWorking ConditionsRare to Occasional ability to lift and carry up to 50 poundsAbility to travel to various locations across the country. Required Experience:Manager Key Skills Accounts Receivable,Customer Service,Accounting & Finance,Financial Situation,Custtomer Relationship,Product Knowledge,Communication,Customer Accounts,Financial Risk Assessment,Financial Risk Analysis,Risk Control,Payment Method,Financial statement,Business Relationships,Accounts Payable Employment Type : Full-Time Experience: years Vacancy: 1