Cirrus Central Management Customer Success Manager at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewThe Astro Value Stream is responsible for the development of best in class P25 networking infrastructure solutions. There are development teams based in Krakow and in Schaumburg. The product management team is located in Schaumburg. Its an exciting time to be a member of Astro as we are starting on a journey to modernize our portfolio as well as optimizing our development practices to deliver content more efficiently and in a totally seamless manner to our customers.Job DescriptionThe Customer Success Management (CSM) role requires a blend of interpersonal relationship management product expertise and commercial acumen. Engage with Customers post-sale to drive user adoption and satisfaction ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.Customer Engagement & CommunicationLeading touchpoints Quarterly office hours Voice of Customer (VoC) calls maintaining the repository of customer feedback - responsible for updating pdm and development teams of current trends or points of contentionAdoption & AdvocacyDriving product adoption monitoring case progress transitioning customers to paid subscriptions and handling subscription renewals.Technical & TelemetryMonitoring Pendo (telemetry tool) for user clicks usage and NPS score.Content & TrainingCreating in-app guides and tool tips (via Pendo) onboarding new customers and providing training.Essential Experience & Skills Customer Success/Account Management Background: Proven track record in a B2B SaaS environment managing a portfolio of accounts.Product Adoption Expertise: Demonstrated ability to influence product usage and drive measurable adoption metrics.Technical Aptitude: Comfort in working with and interpreting data from telemetry tools (e.g. Pendo). Experience creating in-app content is a major plus.Training & Communication: Excellent written and verbal communication skills capable of leading customer training sessions and executive-level discussions (VoC).Commercial Acumen: Experience handling subscription renewals and managing expansion/transition opportunities (moving customers from free/trial to paid).Key Behavioral AttributesProactive and Data-Driven: Must be able to interpret usage data (Pendo) and proactively identify at-risk customers or expansion opportunities rather than waiting for issues to arise.Empathetic Listener: Essential for effective VoC calls and understanding customer pain points to drive product feedback.Detail-Oriented: Necessary for managing the renewal process tracking case progress and ensuring accuracy in guide creation.Ownership Mentality: The ability to take full responsibility for the entire customer lifecycle from onboarding through renewal.MBA or other graduate degree (preferred)#LI-JM2 #LI-ONSITETarget Base Salary Range: $72700 - $145400 USDConsistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.Basic RequirementsBachelors Degree.2 years progressive experience in Systems or Development Engineering in Product Planning/Product Marketing/Product Management or Direct SalesTravel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNoOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:Manager Key Skills Abinitio,Lifting Equipment,Customer Service,Apache Commons,Business Management Employment Type : Full-Time Experience: years Vacancy: 1