Cisco Life Cycle Services Representative (Remote) at Trace3

Who is Trace3Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.Ready to discover the possibilities that live in technologyCome Join Us!Street-Smart-Thriving in Dynamic TimesWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.Juice -The Stuff it takes to be a Needle Mover We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.Teamwork -Humble Hungry and SmartWe are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.ABOUT THE ROLE:The Life Cycle Management Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within addition the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams. This position will also be responsible for providing lifecycle support throughout the duration of the customers renewal cycle.WHAT YOULL DO:Own and execute on assigned Cisco renewal opportunities within assigned accountsCoordinate and collaborate with customer and internal teams to establish timelines action items responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewalWork with sales to identify and present upsell opportunities within existing client basePosition multi-year deals & co-term with other license opportunities as to increase size of dealsEngage Cisco support teams and build accurate quotes in CCW-R 6-12 months advance of expirationProvide clients with accurate renewal quote that is in alignment with established timelinesAddress and resolve install base inaccuracies to ensure customers Cisco and Trace3 install base data are aligned and accurateCollaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverageTake actions to reduce complexity e.g. minimize # of contractsParticipate and contribute to customer Quarterly Business Reviews as requiredMaintain accurate NetSuite data for opportunities/forecasts client informationProvide financing options & related information when appropriateProcess client transactions such as orders quotes or returns timely and accuratelySetup and maintain client notes credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data TeamMaintain and expand working knowledge of current partner renewal offerings and varying service/support levelsObtain Cisco training and relevant certifications as time permitsChampion best practices policies and proceduresCommunicate constructively to management and team members on challenges ideas and updates needed to enhance policies and proceduresMay perform other duties as assigned by managerQUALIFICATIONS & INTERESTS:High school diploma required. Bachelors degree preferredMinimum of 5 years of Cisco maintenance renewal management or lifecycle experience requiredHighly organized detail-oriented excellent time management skills and able to effectively prioritize tasksProven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlinesMust be a good collaborator communicator and facilitator with customers and internal cross functional teamsStrong presentation skills preferredAbility to establish and execute deadlines in a fast-paced environmentEmphasis on ability to build and maintain relationshipsStrong analytical skills regarding client quotes reports manufacturer dataExcellent oral and written communication skillsProficiency in CCW-R CCW & EAMPProficiency in Microsoft Office (Excel Word PowerPoint PowerPoint Outlook) and CRM platforms. Must be competent in ExcelKnowledge in Annuities (EA SaaS & Subscriptions) preferredGood understanding of Information Technologies is a plusActual salary will be based on a variety of factors including location experience skill set performance licensure and certification and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation such as bonuses or commissions that is not included in the base salary.Estimated Pay Range$85000 - $95000 USDThe PerksComprehensive medical dental and vision plans for you and your dependents401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term DisabilityCompetitive CompensationTraining and development programsMajor offices stocked with snacks and beveragesCollaborative and cool cultureWork-life balance and generous paid time offOur CommitmentAt the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.If you require a reasonable accommodation to complete the application process or participate in an interview please email.***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 85000 - 95000