Claim Director-Westchester Casualty at Chubb

Westchester Casualty Claim Director

The Westchester Casualty Claim Director is responsible for investigating and settling high exposure, high severity claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role.

Duties include, but are not limited to:

• Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of small business and specialty risks.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and closely monitors assignments to experts and defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Travels to conferences, mediations, and trials as necessary.
• Responsible for litigation management.

Qualifications

Bachelor's degree and previous general liability and commercial auto experience required. JD preferred.

Additional requirements:

• A minimum of 5+ years experience handling casualty claims.
• Experience in successfully handling severity exposure claims
• Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements.
• Extensive knowledge of claims handling concepts, practices, and procedures
• Ability and willingness to travel as needed
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• Analytical, Detailed Oriented
• Customer focus responsive with an appropriate sense of urgency
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
• Strong Negotiation and Presentation Skills
• Ability to work collaboratively, independently and as part of a team.
• Ability to Multitask
• Ability to adjust and adapt in an ever-changing environment
• Technically proficient
• Committed to high standards of behavior and performance

The pay range for the role is $79,300 to $134,700. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.