Claims Administrative Support at Smart AutoCare

Job Title: Claims Administrative Support Department: Claims AdministrationPay Grade: Choose Pay GradeOvertime Eligibility: Non-ExemptDate: November 2025Job Summary:The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time hourly in-office position based in either Richardson TX or Jacksonville FL.The primary responsibilities include reviewing and processing repair facility invoices for claim payment responding to customer and repair facility emails and taking phone calls to support repair facilities and customers as needed within the Claims Administration Department.The ideal candidate demonstrates strong patience attentiveness clear verbal and written communication skills and a positive customer-focused attitude. This position reports directly to the Total Loss and Administrative Supervisors.Minimum Qualifications:EducationHigh School diploma or equivalency ExperienceProven customer support experience or experience as a client service representativeLicensure Certification and/or RegistrationN/ASupervision Exercised Direct Indirect N/ATypical Positions SupervisedN/A Primary Job FunctionsManage high volume of incoming emails/callsIdentify and assess customers/repair facilities needs to achieve satisfactionBuild sustainable relationships and trust with repair facility/customer accounts through open and interactive communicationProvide accurate valid and complete information by using appropriate methods/toolsHandle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer/repair facility interactions process customer accounts and file documentsFollow communication procedures guidelines and policiesGo the extra mile to engage customers and repair facilities.Periodic Job Functions Participate in any projects reports documentation tasks or objectives assignedSkills & Competencies RequiredSpanish fluency/Bilingual a plusIntermediate knowledge of Windows-based computer programs.Exceptional customer service and communication skills.Strong phone contact handling skills and active listeningCustomer Orientation and ability to adapt/respond to different types of charactersAbility to multi-task prioritize and manage time effectively Key Skills Business Intelligence,Car Driving,Analysis,Android,Fireworks Employment Type : Full Time Experience: years Vacancy: 1