Claims Management-Customer Care at Way Forward Consulting

W2 job to a staffing company Work Location: 700 Sylvan Ave Englewood Cliffs, NJ, USA Work Schedule: Onsite Assignment Length: 6 months Education and Years of Experience: 1) College Grads 2)1~3 Years applicable experience Top Skills: Claims Management / Customer Care / Legal Position: The primary objective of the Claims Management Specialist is to support Product Safety/Product Liability Department with operational activities including Direct Claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Operations Specialist is to support the Product Safety Team by handling Claims with professionalism, care and urgency, making sure claims are reported and being handled in a timely manner. To achieve the highest performance, the person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders and leaders within the department, team, and cross-department where applicable. Responsibilities: Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators. Generate daily/weekly/monthly reports, with analysis and recommendations Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics Ensure that all projects have required documentation as they move through the project tollgates Communicate to Product Liability leadership on project status and escalation/decision points Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks. Pending Claim Management, KPI & TAT Management – Claim registration to closure Product Verification Liability Assessment by reviewing diagnosis results Reporting on high-profile claims to the leadership Qualifications: 3-5 years of hands-on claims management & customer care experience Expertise in MS, Excel, and PPT Proven capability to analyze data and develop a course of action Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution Process, procedure, strategic planning and project development experience Experience working with and influencing cross-functional teams. Experience working within the insurance and/or home appliance industry a plus Experience with product development or testing a plus Experience working in a complex and wide organization and department Claims Adjuster License a plus Takes project ownership and possess leadership qualities with an entrepreneurial approach Skills: Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data Communicate professionally both verbally and through written correspondence Explain reports and analysis to all levels of the organization Ability to think analytically and deep attention to detail Project management skills advantageous Numbers and processes oriented (analytical skills) Initiative and “can do” attitude, Ownership with Initiative Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented Customer service focus with excellent relationship management skills Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders Demonstrated ability to interact with peers, supervisors, managers and senior management Team oriented, but able to work independently and manage multiple tasks Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner Capability of storytelling visually and speaking to small groups 5-10 people Top 3 must-have skills/requirements: 1. 3-5 years of hands-on claims management experience 2. Excellent written/oral communication & customer care skills. 3. Perform quantitative analysis with advanced skill with Excel and PPT Education: Bachelor’s Degree (or equivalent experience)