Claims Customer Service Representative at Munich RE

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't.Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day. We are seeking a compassionate and detail-oriented Customer Service Representative to provide exceptional support to our policyholders during their time of need. As the first point of contact for newly reported claims, you will play a critical role in ensuring a positive experience for our customers.Key Responsibilities:Provide empathetic and professional support to policyholders via inbound calls (approx. 80-100 calls a day with a 5-7 min average handling time), capturing detailed information for newly reported claims and answering questions about the claims processAccurately enter claim details into our claim software while on the phone with customersRespond to inquiries regarding claim status, settlement, and pending documentationUtilize Microsoft Office Suite on a daily basis to manage and document customer interactionsWork Environment:This is a high-volume inbound call center role, with back-to-back customer calls and scheduled breaksThe position follows a hybrid schedule, with 40-50% of worktime spent in our Amelia, OH office and the remaining time working from homeTo be successful in this role, you must have a dedicated home office space that is free from distractions and outside noise, with the ability to connect to high-speed EthernetSchedule and Requirements:Monday - Friday, 9am - 6pm OR 10am - 7pm EST (full-time)Overtime may be required during catastrophesQualifications:At least 1 year of customer service experience, with call center experience being highly preferredHigh School Diploma or equivalent required; Bachelor's degree preferredExcellent communication and customer service skills, with a strong emphasis on empathy, active listening, and conflict resolutionAbility to learn quickly and pay attention to detail, with a strong focus on accuracy and quality in a fast-paced environmentEfficient multitasking skills, with the ability to type while listening to customer calls and navigate multiple software systems simultaneouslyProficiency in Microsoft Office Suite, with the ability to learn and adapt to new software and technologyReliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions (for hybrid work arrangement)Ability to work a flexible schedule, including evenings and overtime as required, with a commitment to being available during catastrophes and peak periodsWe are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:Compensation - 18.00-22.00 per hourTwo options for your health insurance plan (PPO or High Deductible).Prescription drug coverage (included in your health insurance plan).Vision and dental insurance plans.Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.Short and Long Term Disability coverage.Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).In addition to the above insurance offerings, our employees also enjoy:A robust 401k plan with up to a 5% employer matchA retirement savings plan that is 100% company funded.Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.Eligibility to receive a yearly bonus as a Munich Re employee.A variety of health and wellness programs provided at no cost.Paid time off for eligible family care needs.Tuition assistance and educational achievement bonuses.A corporate matching gifts program that further enhances your charitable donation.Paid time off to volunteer in your community.Free parking.A hybrid environment that gives you a choice in where and how you get work done.A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop.An on-site complimentary workout facility as well as walking trails on campus grounds.On-site wellness center complete with nurse practitioner.At American Modern, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and talent with a focus on providing our customers the most innovative products and services.We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply Now Save job