Claims Representative at Rockingham Insurance Company

Job DescriptionJob DescriptionPOSITION MISSION: Provide prompt contact, investigation, and coverage determinations of assigned claims while demonstrating a high level of customer service.POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Contact insureds, claimants, and all other relevant parties to facilitate the processing of claims.Investigate claims promptly according to policy provisions while promoting a high level of customer service.Demonstrates a comprehensive knowledge of insurance policies and Rockingham guidelines to provide coverage determination through policy interpretations.Identify claims having potential for increased exposure, such as third-party bodily injury claims, referring to Claims Supervisor as applicable.Provide policyholders and claimants guidance throughout the claim process.Maintain an effective claim diary system through accurate documentation of all claim activities in accordance with established procedures.OTHER DUTIES:Support claims supervisor as requestedOther duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Ability to work comfortably and grow in a fast-paced high volume call environmentExperience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities Demonstrate the ability to multitask across multiple platforms routinely Demonstrates personal computer literacy and effectively uses all relevant company automation. CORE COMPETENCIES:Attention to detailCritical thinkingTime managementOrganizationCommunication skillsQUALIFICATIONS:High school diploma or GED required; undergraduate degree preferred. One year of experience working in the insurance industry preferred.Proficiency in Microsoft Office productsStrong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback.Projects a positive, professional image knowing they represent the company to the customer.PHYSICAL DEMANDS:Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.Largely sedentary role with majority of work performed using a computer and phone.Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.PI2862719b8fa4-25405-39236173