Claims Specialist at GEICO

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As an Auto Claims Specialist, you'll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely. What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Bonuses: $1,500 sign-on for licensed candidates.
  • Differentials: +10% for evening shifts; +20% for weekends.
  • Starting Salary: $20.84 - 26.05/hour ($41,992.60 - $52,490.75 annually).
• Benefits:
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
  • 401(k) with up to 6% match, vested immediately.
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Professional Growth:
    • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
  • Workplace Flexibility:
    • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
    • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
    • Office Location: 3535 W Pipkin Road, Lakeland, FL, 33811

How You'll Make a Difference

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For

• Experience & Qualifications:
  • High School Diploma or GED required; College degree preferred.
  • Active Adjusters license preferred (training and exam fees provided).
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • Customer-facing Claims experience preferred.
  • Core Skills:
    • Strong customer service, interpersonal, problem-solving, and empathy skills.
    • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
  • Availability: Available to work evenings, weekends, and holidays.

The GEICO Pledge

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.