Claims Supervisor Full Time, Remote (Little Rock, Arkansas) at Xpera

Company:ClaimsPro LP - International Programs GroupClaims Supervisor - Full Time Remote (Little Rock Arkansas)Overview:Reporting to the Head of Claims US the Claims Supervisor is responsible for supervising all claim activity and team of employees.IPG works in the contiguous 48 states Hawaii and Puerto Rico handling a variety of claims including but not limited to auto physical damage inland marine cargo dealers open lot property damage (commercial and homeowners) and general liability.Role Responsibilities:Review assign and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards client specific handling instructions and in accordance with applicable laws.Investigate evaluate and adjust assigned claims in accordance with established claim handling standards and laws.Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.Provide oversight of medical legal damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.Negotiate settlements in accordance within IPG standards client specific handling instructions and state laws when appropriate.Assist designated claim staff in the selection referral and supervision of designated claim files sent to outside vendors. (i.e. legal surveillance case management etc.)Direct handling of designated litigated and complex claims. Manage a diary system to systematically review and resolve claims within the specified state compliance guidelinesProvide education training and assist in the development of claim staffReview and maintain personal diary on claim system.Supervision of all claim activity for specified team.Compliance with IPG standards and special client handling instructions as establishedMaintain state license by completing continuing education coursework and/or work towards a claims designation.Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issuesReviews findings with team member to jointly develop a plan for corrective actionDefines team goals and communicates those goals to assigned team. Motivates team to perform at the highest levelEnsures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handledCommunicates with clients carriers and brokers in a professional positive and proactive mannerWorks collaboratively acrossall internal departmentsMust adhere to all company and department personnel policies and proceduresThis job description is not intended to be all-inclusive and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directedDuties may be added deleted or changed at any time at the discretion of management formally or informally either verbally or in writingQualifications:High School Diploma or Equivalent required; Bachelors degree is preferredExperience with Lloyds of London is considered an assetMinimum of 3-5 years claims handling experienceProficiency in Microsoft OfficeExperience with variety of insurance policies an assetAble to be licensed in states countries where necessaryAIC designation preferredCompetenciesUse of clear rational thinking supported by evidence to audit fees of independent adjusters appraisers and other vendors in order to properly manage and pay expense invoices.Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.Ability to plan and exercise conscious control over the amount of time spent on specific activities.Strong Communicator (verbal and written)Ability to multi-task and handle high volume of concurrent tasksWork collaboratively with others inside and outside the companyEnvironment/Working Conditions:Only US residents will be consideredDynamic environment with tight deadlines number and changing prioritiesAll prospective employees must pass a background checkOffice environment including prolonged periods of computer useLocation: Remote working but may require some travel to home office etc.SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.Required Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1