Claims Team Lead at CorVel Enterprise Claims, Inc.

Job DescriptionJob DescriptionThe Claims Team Lead is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Team Lead position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and CorVel.This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Supervises claims staff in their day-to-day operationsAssists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functionsEnsures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirementsEnsures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructionsActs as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requestsParticipate in customer claim reviews and presentationsAbility to travel overnight and attend meetings if requiredAdditional duties as assignedKNOWLEDGE & SKILLS:Excellent written and verbal communication skillsAbility to assist team members to develop knowledge and understanding of claims practiceEffective quantitative, analytical and interpretive skillsStrong leadership, management and motivational skillsDemonstrated, strong customer service skillsMaintains composure under pressure and communicates diplomatically across various channels, including telephone, email, and written correspondenceComputer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheetsStrong interpersonal, time management and organizational skillsAbility to work both independently and within a team environmentKnowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ CompensationEDUCATION & EXPERIENCE:Bachelor's degree or a combination of education and related experienceDemonstrated public speaking skillsMinimum of 5 years’ claims handling experienceKnowledge of WC requiredCurrent license or certification in Workers’ Compensation must be maintained throughout employment with CorVelSelf-Insured Certificate preferredState Certification as an experienced ExaminerPAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.Pay Range: $71,696 - $110,701A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk ManagementIn general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.ABOUT CORVELCorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.#LI-Remote