Application and Classroom Support Technician at InsideHigherEd

ResponsibilitiesJoin Our Team as an Application & Classroom Support Technician!Are you passionate about technology and helping others succeed? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make an impact? If so, we want YOU on our team!Under the guidance of the Assistant Director of IT User Support & Service Delivery, the Application and Classroom Support Technician plays a vital role in ensuring our classrooms and learning spaces are equipped with cutting-edge technology and run seamlessly. This is your chance to be the go-to expert for faculty, staff, and students—empowering them to teach, learn, and collaborate with confidence.What You’ll DoBe the Tech Hero: Provide advanced support for classroom technology, including computer labs, instructor workstations, audio/visual systems, and conferencing tools.Train & Empower: Consult with users, develop training programs, and teach classes on hardware and software operation.Innovate & Improve: Research, test, and recommend hardware/software solutions to keep us ahead of the curve.Solve Problems Fast: Troubleshoot issues with Canvas, Turnitin, Respondus, and other essential tools.Keep Things Running: Perform preventative maintenance, coordinate repairs, and maintain technical documentation.Collaborate & Communicate: Work closely with IT colleagues and vendors to deliver exceptional service to our campus community.Why You’ll Love ItYou’ll be at the heart of academic success, ensuring classrooms are ready for learning.Every day is different—whether you’re solving tech challenges, training faculty, or implementing new solutions.You’ll join a supportive IT team committed to innovation and excellence.What We’re Looking ForStrong technical skills and a knack for troubleshooting.Excellent communication and customer service abilities.A proactive, problem-solving mindset with attention to detail.Ability to lift and move equipment (up to 25 lbs) and adapt to a flexible schedule, including evenings or weekends for special events.Ready to Make an Impact?If you’re excited about technology and passionate about helping others succeed, apply today and become a key player in shaping the future of learning on our campus!QualificationsA Bachelor’s degree in computer technology, information technology, business or related field is required; an Associate’s degree, supplemented by one to two years of experience in computer technology/ technology education or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Related work as IT support technician may be considered in lieu of degree. A+ or Network + Certification is helpful. Must demonstrate good written and spoken communication skills and the ability to troubleshoot multifaceted problems in a systematic manner. Must be able to work as a member of a collaborative team and provide excellent customer service to a diverse community of faculty, staff and students.Supplemental InformationTo apply, please include a cover letter, resume, and contact information for three supervisory references including the most recent supervisor.Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.