Clerical and Administrative Specialist at Northstar Memorial Group

NorthStar Memorial Group is seeking a Clerical & Admin Specialist at Chapel of the Chimes in Oakland. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure acting as the glue that holds everything together. We are seeking a detail-oriented and compassionate individual to join our administrative team. This position plays a vital role in supporting families and ensuring accurate processing of cemetery contracts. The ideal candidate will thrive in a fast-paced environment demonstrate exceptional attention to detail and provide outstanding customer service during sensitive times.ResponsibilitiesMaintain Master files (e.g. creating/providing copies merging/duplicating keeping track and scanning master files into HMIS.)Process all Pre-Need and At-Need cemetery contractsUpload and manage data in HMIS including funding confirmations and payment schedulesSchedule appointments for Pre-Need and At-Need servicesManage recurring payment schedules and correctionsHandle first calls and provide phone support for inquiriesProvide cemetery desk presence for walk-in families and assist with property locationUpdate Map Book and synchronize data with HMISManage aftercare follow-up for cemetery contractsOperate a telephone system handling a large call volumeQualifications2 years of administrative support experienceComputer knowledge (Windows MS Word MS Excel HMIS word processing spreadsheets database and presentation software)Ability to work well in a team-based environmentAbility to learn new software and conduct new tasksProfessional communication and organizational skillsHigh School Diploma or equivalentCompensation$22-23/hr. BenefitsMedical Dental and Vision InsuranceHealth Savings Account (HSA)Life Insurance401(k) with Employer MatchingWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.Required Experience:IC Key Skills Business Intelligence,Car Driving,Analysis,Android,Fireworks Employment Type : Hourly Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 23