Clerical Assistant - Counseling and Psychological Services at InsideHigherEd

Job Title: Clerical Assistant - Counseling and Psychological Services Location: Tallahassee, FL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 61239 Department Counseling and Psychological ServicesResponsibilities Serve as front desk receptionist for the department by providing customer service and assistance to internal and external constituents via multi-line phone, email, Microsoft Teams, and direct contact in a professional and friendly manner. Disseminates information regarding Counseling and Psychological Services (CAPS) services. During peak season, will process mental health withdrawal/course drop applications to meet increased demands.Maintains effective office procedures at all times. Responsible for creating, assigning, and retrieving files for new and/or existing clients. Consults with co-workers to protect sensitive and confidential information and to ensure ethical clinical procedures are followed. Maintains clinical files for the department. Responsible for processing departmental mail daily. Responsible for updating and maintaining departmental mailboxes.General office support, which includes but is not limited to maintaining the department copier and fax machine, distributing mail into staff mailboxes and preparing outgoing mail for pick-up, message retrieval from the CAPS main phone line (850-644-8255), and updating clinicians' file slots and mailboxes. Delivers to or picks up materials from other university departments as needed. Other duties as assigned.Qualifications High school diploma or equivalent.Preferred Qualifications Experience working in an office setting.Ability to communicate effectively verbally and in writing.Knowledge of office practices, procedures, and etiquette.Attention to detail, time management, and ability to work independently.University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!Learn more about our university and campuses.FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.Considerations This is an USPS (University Support Personnel System) position.This position requires successful completion of a criminal history background check.This position is being re-advertised. Previous applicants need not reapply.Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.