Clerical Receptionist 1 at Zenith American Solutions

JOB TITLE:Clerical ReceptionistDEPARTMENT:Pension (Las Vegas)REPORTS TO:Tracy ThompsonJOB DUTIES:Provide services for the Claims Contribution Accounting or Pension Department.Responsibilities include:Answering phone calls; greeting identifying and assigning participant/retiree inquiries to appropriate departmental staff.Opening date stamping logging counting and distributing mail within the department on a daily basis.Coordinating appointments with pension processors; performing clerical duties as required (typing filing copying microfilm and microfiche research etc.).Keeping reception area stocked with forms and booklets.Assisting retirees with address changes stop payment orders and direct deposit inquiries.Assist in completion of income forms from various agencies.Assists in processing of Annual Certification Letters.Cuts checks.Document ETK system as required.Must meet the departments quality and production standards for this job as provided on the work standards grid.JOB REQUIREMENTS:Minimum Education & ExperienceHS or GED.Minimum of one year experience as a Receptionist in a professional office.Bilingual required.Mental/Visual Concentration or Manual DexterityRequires normal concentration easily learned simple movementsComputer OperationsMust be PC literate.General knowledge of MS Word and MS Excel.Typing score of 35 WPM general knowledge of 10-key.Physical Work EnvironmentNormal degree of physical effort in typical office environment with comfortable constant temperatures and absence of objectionable elementsMay be subject to interruptionsMay be required to lift a maximum of 25 lbsMeets established attendance and punctuality guidelinesCOMPETENCIES:Customer FocusUnderstands customer needs both internal and external and looks for opportunities to provide the highest quality serviceQuality FocusLooks for opportunities to provide the highest quality service.Maintains appropriate documentationWorks with other employees/departments to ensure timely and quality serviceAnalysisSome analytical/problem solving skillsSome research skillsMathematical proficiency preferred.PlanningSolid organizational skillsAbility to prioritize and multi-taskCommunicationSolid written verbal and presentation skillsListens actively and communicates effectively with participants co-workers Clients Employers and Vendors.Interpersonal RelationsAssists participants co-workers clients employers and vendors in a friendly courteous and professional manner.Uses courtesy in communication and working with others.Works with other employees/departments to ensure timely and quality servicePatience and rapport with others required.TeamworkWorks well in a team environment with minimal supervisionContributes to team tactics to meet defined goalsSupports a work environment that is conducive to team productivityAccepts team decisions and works toward implementationPositive AttitudeHighly motivatedDemonstrates flexibility and resilience when faced with multiple demands shifting priorities ambiguity and rapid changeIntegrityApproaches all business decisions and actions guided by sound personal and professional beliefsHigh level of credibility and confidentialityEarns trust by dealing honestly and following through on commitmentsSALARY:Grade 2TESTING:Testing RequirementsPre-employment Test for new hires to ZASTyping Test.MS Word Excel and 10-key.BID INSTRUCTIONS:Interested applicants should apply through our new ATS system by COB Monday November 24 2025. EMail If you have any questions. The link can also be found on our intranet.Zenith American SolutionsReal People. Real Solutions. National Reach. Local Expertise.We are currently looking for a dedicated energetic employee with the necessary skills initiative and personality along with the desire to get the most out of their working life to help us be our best every day.Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources best practices and scale the new organization is even stronger and better than before.We believe the best way to realize our better systems for better service philosophy is to hire the best employees. Were always looking for talented individuals who share our dedication to high-quality work exceptional service and mutual respect. If youre interested in working in an environment where people - employees and clients - really matter consider bringing your talents to Zenith American!We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package we offer an array of benefits including health vision and dental coverage a retirement savings 401(k) plan with company match paid time off (PTO) great opportunities for growth and much much more! Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1