Client Account Specialist – Environmental Lab Services at SPL

Full-timeDescriptionDrive Exceptional Client Delivery Across Laboratory and Field OperationsAre you a detail-oriented solutions-driven professional who excels at coordinating workflows supporting clients and ensuring smooth operational delivery SPL is seeking a highly organized Client Account Specialist Environmental Lab Services to oversee client projects and ensure timely accurate and compliant service delivery in Kilgore TX. In this role you will serve as a primary liaison between clients and internal field and laboratory teamscoordinating projects managing documentation and supporting mission-critical environmental and measurement workflows.If youre ready to elevate service performance build strong client relationships and support essential environmental operations this is the opportunity for you!Please Note: This is not an IT or software project management position. This role supports environmental testing laboratory operations regulatory-driven deliverables and client project coordination.What Youll DoServe as the primary point of contact for assigned clients ensuring timely and professional communication;Manage client setup in LIMS CRM and related systems;Coordinate sample workflows and deliverables across field teams laboratory teams and internal groups;Review work orders for accuracy and ensure proper project setup and documentation;Conduct final review and release of reports invoices EDDs and other deliverables;Deliver accurate complete client outputsincluding supplies pickups reports and datawithin required turnaround times (TAT);Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;Ensure alignment with client-specific regulatory programs analytical methods and reporting requirements;Maintain working knowledge of laboratory methods accreditation requirements QA/QC standards and subcontractor capabilities;Support onboarding planning meetings site visits and laboratory tours;Communicate project needs issues and updates between clients and internal teams;Assist with shared Client Services activities and provide coverage during peak workloads or absences;Contribute to process improvement initiatives and internal project teams;Perform other duties as assigned.Why Youll Love Working HereCompetitive salary with performance-based advancement opportunities;Medical dental and vision insurance;Paid parental leave for both parents;Employee Assistance Program (EAP);401(k) with company match;Paid time off paid holidays;Monthly cell phone reimbursement.RequirementsWhat Youll BringBachelors degree in science business or related field or equivalent combination of education and experience;3 years of customer service experience in a technical environmental or laboratory setting;Experience coordinating operational workflows or client projects;Proficiency in Microsoft Office and Quickbooks;Strong communication organization and problem-solving skillsProficiency in Microsoft Office; experience with LIMS or CRM systems strongly preferred;Ability to manage multiple priorities with accuracy and attention to detail.What this role is not:An IT software or technical project management position;A systems implementation or Agile/Scrum role;A coding development or tech delivery job.Your Schedule & The Fine PrintFull-time position following a standard Monday-Friday schedule;Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;Must be able to travel locally for client visits meetings or training activities as needed.Our Commitment to Diversity & InclusionAt SPL we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications merit and business needs without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs in accordance with applicable laws. If you need assistance or an accommodation during the application process please let us know.Visa SponsorshipAt this time SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding and we encourage you to explore other opportunities with us that may be a fit in the future.Required Experience:IC Key Skills Fire Protection,Graphic Designing,Academics,Apparel Merchandising,Adobe Flash,Client Services Employment Type : Full-Time Experience: years Vacancy: 1