Client Advocate Natural Resources at WTW

DescriptionThe Client Advocate arranges WTW resources to provide coordinated service and placement to meet the clients insurance and risk management needs. The Client Advocate has a strong connection to the clients business and a fundamental understanding of its industry thus this relationship is a business partnership with client decision makers. The Client Advocatecontributes to and generates new opportunities with prospects by developing and closing on expanded business services products and solutions with existing clients. Client Advocates will have a growth target for existing clients and may have a new business revenue target for new/new business. They are ultimately responsible for client retention client profitability and delivery of all outcomes for their assigned clients.The RoleThe Client Advocates main responsibility will be to provide an exceptional end-to-end client experience. This will include a primary focus on direct client engagement and will also require partnership and interaction with internal resources and functions to achieve the exceptional client experience.ResponsibilitiesContributes to new business opportunities for new clients and develops business opportunities with existing clientsDrives the RFP response process including review identification and coordination of resources and expertise required and ultimate document ownershipEngages with sales and broking to understand marketplace changesRetains existing book of business and develop and strengthen client relationships recognized as primary client relationship contactEstablishes comprehensive understanding of clients industry business and objectivesProvides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource practice and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)Drives creation and delivery of E365 Plan and Client Stewardship reportIdentifies engages and integrates delivery of all WTW internal resources to deliver on the client experienceLeads and mentors account team membersMaximizes the profitability and retention of their book of businessNegotiates creates and delivers fee/compensation agreements to clientsInforms clients insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical toolsDrives design and delivery of client presentations/proposals client advocacy reports client service plans and schedulesDrives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource practice and industry groups to develop and deliver renewal to clients.Ensures Group policy requirements are met (legal regulatory & compliance)Other duties as identified and appropriate to ensure exceptional client experienceResponsibilities-QualificationsRequirementsTargeted 10 years of Natural Resources commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilitiesAble to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation Ability to interpret analyze and present analytical modelsRelationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolutionNegotiation skills: Ability to develop innovative and creative solutions to do complex deals drive consensus across internal and external stakeholders to close deals and theability to drive conflict resolution and secure concessions mitigating injury to client relationshipsBusiness Acumen; knowledge of strategy tactics and solutions for the client and/or in the marketplaceKnowledge of commercial insurance renewal end-to-end process steps and ownersExcellent verbal and written communication skills; group presentation skills ability to drive complex/technical conversationsExcellent project management skills: end-to-end oversight of large complex ambiguous or multi-dimensional projectsEffectively advocates for change. Provides encouragement takes control of team projects leads key work areas collaborates with others provides clear guidance to ensure others fulfill roles effectivelyReceptive to feedback; critical thinking and problem-solving skills high adaptabilityIntellectual curiosity to help develop innovative and creative ideasProficient Microsoft Office skills and familiarity with other relevant online toolsMust achieve and maintain insurance brokers P&C license and complete various continuing education activities as neededInsurance industry designations preferred but not required (CPCU ARM CIC CRIS CRM)Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.EOE including disability/vets Key Skills Athletics,Admin Support,External Audit,ASP,Blogging Employment Type : Full-Time Experience: years Vacancy: 1