Client Care Coordinator at Greater Milwaukee

Position Title: Client Care CoordinatorReports To: OwnerCompany OverviewSince 1996 Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral select markets we provide skilled home care for clients that need the services of our exceptional clinical care team.Our passion for helping people maintain a safe independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people.Primary Function: We are in search of aClient Care Coordinator an organized individual to join us in our mission to enhance the lives of aging adults and their families. This position involves managing quality assurance with extensive one-on-one interaction with clients and families. This person is responsible for effectively managing multiple demands that come with the changing needs of clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills be service-oriented and be able to work well in a team environment.Essential Job Duties: The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members client introductions establish referral relationships with other providers and quality assurance visits with existing clients. They will use the consultative approach to determine each individual clients needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communication and visits to ensure high quality care client satisfaction and retention as well as opportunities to increase service hours. Client care works with clients and their families on various issues that may arise to ensure they are getting quick resolution. They will plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month. Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff. Participate in weekly and weekend on-call rotation.Qualifications: Must have a bachelors degree or at least two years experience in home care or health care as a Case Manager or Social Worker within the Senior community.Must demonstrate excellent oral and written communication skills with the ability to listen effectively. Excellent problem-solving abilities and being able to offer creative solutions. Must have the ability to present a professional appearance and demeanor. Must have a valid drivers license with proof of insurance Must have excellent computer skills and be proficient in Word. Must be able to reflect the core values of Always Best CareBenefits: Salary is commensurate with experience Health Insurance Paid time off Paid Training Paid Holidays Opportunities for advancementPay:$21.00 - $28.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayLicense/Certification:Drivers License (Required)Automobile Insurance (Required)Job Type: Full-timeBenefits:Dental insuranceHealth insurancePaid time offWillingness to travel:50% (Required)Work Location: In personRequired Experience:IC Key Skills Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 21 - 28