Client Care Specialist Angell West at MSPCA-Angell Careers

This is a full time position 40 hours per week First and Second shift availability with rotating holidays.Love animals Thrive in fast-paced environments Do you have a passion for customer service and happen to love animalsJoin one of the most respected veterinary hospitals in the country and be the first point of contact for pet owners during some of their most critical and meaningful moments.About the Role:As a Client Care Specialist (CCS) at Angell West Waltham youll play a vital role in supporting both our clients and our veterinary team ensuring a seamless compassionate experience from start to finish.Youll be:Greeting and checking in clients with warmth and professionalismScheduling appointments and managing discharge processesSupporting emergency visit coordination with calm and efficiencyActing as a key liaison between pet owners and medical staffDriving a shuttle to our Boston location.What Were Looking For:At least 1 year of customer service experienceExcellent verbal and written communication skillsAbility to stay organized and calm in high-energy settingsA passion for helping animals and their peopleAs this position requires excellent attention to detail as well as verbal and written communication skills we require applicants to include a cover letter with your application showcasing your writing skills.COMPENSATION:Starting $20-21hr candidates hired for second shift will receive an additional $2.50/hr shift differential.Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualificationsAngell has a variety of learning and development opportunities for candidates who wish to advance their is a great opportunity for candidates who wish to advance their client service skills by working in a growing veterinary practice.As MSPCA-Angell West continues to grow opportunities for Client Service are limitless!Perks & Benefits:Blue Cross medical dental and vision coverageLife and disability insurance403(b) retirement planTuition reimbursementPaid holidays sick time and vacationEmployee discounts for pet health care and foodFree on-site parking and easy access to public transitTo join our Angell West team and have a career making a positive impact every day in the lives of both our patients and their owners apply today!Required Experience:IC Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Department / Functional Area: Client Services Experience: years Vacancy: 1