Client Care Specialist at Gateway Services Inc

ABOUT GATEWAY SERVICES INC.:Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.Please visit Gateway Services Inc. to learn more about us.Pay Rate: $20/hrWork Hours: Monday - Friday 8am - 4 pmLocation: Agape Pet Services - Virginia BeachJob OverviewThe Client Care Specialist reporting into the Care Center Manager is responsible for the delivery of professional quality customer service through the effective use of organizational skills product knowledge administration and operations.Duties & ResponsibilitiesEnsure excellent customer service interacting via telephone email and in-person.Build rapport and assist customers with product orders.Interact and provide information in response to inquiries about products and services.Determine client needs offering possible solutions or follow-up as needed.Coordinate client service requests to ensure delivery is in accordance with client expectations.Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.Ensure best practices processes and procedures on all administrative and operational activities within the department.Any other duties as assigned.Education Training & Qualifications Post-secondary degree or diploma in a related fieldOne year experience working within customer service environment involving client careA high level of integrity ethics and compassion for the care of the deceased is required.Skills & Abilities Teamwork orientedStrong problem identification and solving skills.Ability to effectively communicate verbally and written.Ability to multitask with multiple systems while interacting with customersHighly motivated energetic and able to thrive in a fast-paced environment.Ability to build and maintain relationships with corporate departments key business partners and customers.Working ConditionsRegularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motionProlonged periods sitting at a desk and working on a computer.Occasionally lifting/moving 100 lbs.Regularly exposed to low/moderate/high noise environmentRegularly exposed to low/moderate/high heat environmentYOULL LOVE WORKING WITH US BECAUSE:The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!OUR CORE VALUES:People FirstExceed Expectations(HIT) Honesty Integrity TrustBe Passionate and CaringContinuously ImproveWHAT YOU CAN EXPECT FROM US:Generous salary and benefits package includes:3 national medical plans that pay 100% after the members deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&Dand LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness Accident and Pet insurance are offered as an employees choiceTax savings account: HSA Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement ProgramGateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit Monday - Friday 8am - 4pm40 Hrs per week (OT required based on business need)Required Experience:IC Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1