Client Director at ServiceNow

You will produce new business with a defined set of ServiceNows largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales Solution Consulting Support and Professional Services in supporting our most esteemed clients.What you get to do in this role:Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and ServiceNowWork with other ServiceNow teams to develop ServiceNow solutions based on each customers strategic outcomes while leading large virtual teamsOversee growth of global accounts including development and deployment of worldwide resourcesBuild trust and deep multi-tiered relationships through assigned clients organization from project/IT teams to CxO levelDevelop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceAchieve financial targets set out for the assigned clients including Licenses Renewals and Professional ServicesQualifications : To be successful in this role you have:10 years of SaaS Sales experience including client management and aligning account strategies to revenue opportunities5 years of experience in Sales as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship managementPrevious sales experience in IT Service Management HR Security Operations Customer Service or IT Operations Management (within software or IT sales organizations)Experience exceeding sales targetsExperience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.Experience leading a virtual or matrixed teamUnderstanding of broad macro-level business IT needs for a prospective clientTravel up to 50% (depending on geography/region)Highly prefer experience managing Dell relationship. Additional Information : Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : YesEmployment Type : Full-time Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Department / Functional Area: Sales Experience: years Vacancy: 1