Client Engagement Coordinator at Azul Connections Inc

Join a team that values connection-Azul Connections Inc is hiring! Azul Connections Inc. , a marketing firm that blends strategy with smiles. As a Client Engagement Coordinator for our Lumen campaign, you'll be the heartbeat of customer outreach-making sure every interaction feels personal, positive, and perfectly timed. You'll help build trust, boost campaign performance, and keep the vibe friendly and focused. As a Client Engagement Coordinator, you'll support Lumen's customer journey by organizing feedback, tracking account needs, and keeping service interactions seamless. In this Client Engagement Coordinator role, you'll sharpen your skills in telecom operations while helping customers feel heard and supported. Key Responsibilities of the Client Engagement Coordinator Coordinate client communications across Lumen's service journey, including follow-ups, feedback, and issue resolution to support satisfaction and retention. Support account teams by delivering timely updates, proposals, and service communications, keeping Lumen customers informed and engaged. Maintain accurate records of client interactions and input data into CRM systems, helping track performance and ensure smooth service continuity. Assist with onboarding, service activations, and change requests, making every step of the Lumen experience clear and well-supported. Collaborate with internal teams-sales, support, and operations-to resolve client issues, ensuring service commitments are met and campaign goals stay on track. Spot opportunities to improve engagement processes, suggesting enhancements that elevate the Lumen customer experience. Minimum Qualifications of the Client Engagement Coordinator High school diploma or GED required; additional education in business, communications, or marketing is a plus. 1+ year of experience in customer service, client support, account coordination, or sales support preferred. Strong written and verbal communication skills, with a clear, professional, and empathetic approach. Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively. Comfortable using CRM platforms, Microsoft Word and Excel, and email tools to manage client records and communications. Make your mark in telecom support-Azul Connections Inc is hiring now on CareerBuilder!