Business Insurance Sr. Client Manager at Marsh McLennan

Company:Description:Job Description For PostingOur not-so-secret sauce.Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Sr. Client Manager at Marsh McLennan Agency (MMA).MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).Applicants must be within driving distance to the Nashville TN office and be able to commute to the office a minimum of three days a week.A day in the life. As a Business Insurance Sr. Client Manager you will:Working knowledge of Agency Management System to include navigation and delegation of tasks to team membersInitial rate negotiations for renewal and competitive quotes.Organizes responses and presents to Client Team / Producer for review.Understands when to escalate complex negotiations to Client Team / Producer for assistanceActively directing/managing Client Team on strategy client deliverables and meeting client expectations (includingproposals stewardship meetings special projects etc.).Proactive: In concurrence with Client Team develops positive working client relationships.Capable of communicating with various leadership levels of client organizational structure (i.e. Office ManagerController Safety Director CEO CCO CFO). Informs Client Team of any significant changes relating to the client or the carrier.In conjunction with Producer leads Client Team in renewal strategy meetings.Takes action on executing or delegating deliverables to Client Team and managing task completion.Takes initiative in assisting other Sr. CMs during high volume times as needed.Prepares client presentations to include developing meeting agendas.Attends and as directed by Producer leads portions of the client meetingAdvanced understanding of available tools (Reference Connect Playbook MMA U)Coordinates with the client team and Subject Matter Experts for resources where applicable (Loss ControlCommunications Claims etc.) Intermediate understanding of advanced tools (Loss Forecaster CAT Modeling Mod Master)Provides New Business and Renewal Support based on the following tasks:Participates in New Business Proposal Presentation at the direction of the ProducerParticipates in internal and / or external Renewal Strategy MeetingsPerforms Renewal Exposure AnalysisSends Submissions to Market or Rates OnlinePerforms Non-Admitted Carrier Due Diligence in accordance with state rulesPerforms Premium Rate and Coverage ComparisonsNegotiates with Markets Generates / updates Fee AgreementFinalizes Proposal and presents to clientSend Bind Order to CarrierReceives Binder from Carrier and transmits MMA Binder to ClientPerforms Renewal Premium AllocationProvides General Service Support based on the following tasks:Orders Endorsements / Coverage Changes to CarrierPerforms Audit Reviews and addresses discrepanciesProvides complex Contract ReviewOur future colleague.Wed love to meet you if your professional track record includes these skills:Bachelors Degree or Equivalent Work Experience RequiredAdvanced Degree (RMIN Finance Accounting) experience a plusAdvanced Designation Preferred (CIC CRM ARM CPCU)Manages a book of business at the direction and under guidance of the Client Team or Sales Collaboration with mediumcomplexity and integrated specializationCore Strengths: Advanced proficiency in managing a book of business through annual life cycle to include newbusiness customer service renewal strategy delegating to junior team members Additional Core Strengths: Accommodation Assertiveness Critical Thinking Empathy Flexibility Idea OrientationSociability Team leadership in conjunction with Producer and / or Client ExecutiveAdvanced application of prioritization & organizational skillsAdvanced project management including delegationStrong carrier relationships with field reps marketing and underwritingExtensive knowledge of products/lines and marketing techniques.Ability to convey how products are utilized and administered to clients and team members.Up to date with current trends regulations etc.Advanced application of tools & resourcesExpert application in Microsoft Office Products (Outlook Word and PowerPoint) and advanced proficiency in ExcelExemplifies MMA Core Values: Collaboration Passion Innovation AccountabilityWe know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:Medical dental and vision insurance401K and company match programCompany-paid life and disabilityGenerous paid time off programsEmployee assistance program (EAP)Volunteer paid time off (VTO)Career mobilityEmployee networking groupsTuition reimbursement and professional development opportunitiesCharitable contribution match programsStock purchase opportunitiesTo learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick: you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.#MMASERequired Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1