Client Experience Associate at Smart Systematic Recruiting

Client Experience Associate (Legal Office)Location:RemoteJob Type:Full-Time MondayFriday 8:00 AM4:30 PMCompensation:$23/hour (based on experience) BenefitsAbout UsWe are a fast-growing law firm with offices in Burlington and Green Bay WI. Our culture is our greatest asset collaborative supportive and filled with team members who enjoy working together and often socialize outside the office. Were looking for a dedicated team player to join our dynamic intake and administrative support team.Position SummaryThe Client Intake & Administrative Assistant is the first point of contact for all new and returning clients. This role is critical in ensuring client information is handled with precision follow-ups are timely and files are processed accurately. Youll report directly to our Client Experience Manager and play a key role in keeping our operations smooth and professional.Key ResponsibilitiesGreet clients and notify the legal team upon arrivalManage and follow up with all new leads via phone and emailEnter client information into Lead dashboards accurately and promptlySchedule case evaluations with our Client Experience ManagerSend track and follow up on retainer agreements and credit card authorization formsProcess payments and open files in Clio ManageSend welcome letters and assign tasks post-retentionMaintain a high level of accuracy in all data entry and conflict checksOpen and organize physical case files as neededCollaborate and adapt to changing priorities and responsibilities as the firm growsIdeal CandidateExtreme attention to detailStrong written and verbal communication skillsComfortable working in a fast-paced evolving environmentFriendly and professional demeanorTechnologically proficient and quick to learn new platformsPrior legal or administrative experiencepreferred but not requiredHow To Apply:Interested candidates are invited to send a resume outlining their qualificationsCandidates must also call listen to the recording and leave a message.Applicants that skip this step will NOT be considered.Job Type: Full-timePay: $23.00 per hour (Negotiable)Benefits:401(k) matchingHealth insurancePaid time offRemote Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1