Client Intake and Growth Manager at Very Law

Job DescriptionJob DescriptionSalary: Client Intake and Growth ManagerAbout the RoleVery Law, a sophisticated downtown Pittsburgh law firm, is seeking aClient Intake & Growth Manager to lead the firms intake operations and drive new client engagement. This role blends client relations, sales, and marketing coordination to ensure every prospective client experiences the professionalism, empathy, and efficiency that define our firm.If youre a confident communicator with a passion for helping people, a talent for sales, and the organizational skills to manage multiple priorities, this is an opportunity to make a direct impact on the firms growth while contributing to a positive and client-focused culture.Who We AreAt Very Law, our mission is simple: to help people when they need it most. That same commitment extends to our team. Weve built a modern, paperless workspace with top-of-the-line tools so you can focus on meaningful work not administrative inefficiencies. Youll find a collegial environment where collaboration is encouraged, but your autonomy and judgment are trusted.Our Core ValuesDo goodBuild trustLead compassionatelyCommunicate honestlyAchieve your bestWhat We OfferCompetitive salary with performance-based bonusesHealth insurance with low deductible401k matching and profit sharingDental, vision, life, and short- and long-term disability insuranceGenerous paid time off and holidaysConvenient, 24/7 paid garage parkingProfessional development and training opportunitiesMembership in professional associations and networking eventsWhat Youll Be DoingServe as the first point of contact for prospective clients listen carefully, assess legal needs, and communicate the firms services with professionalism and empathyLead the consultation sales process by effectively presenting the value of our services, scheduling paid consultations, and securing new client engagementsMaintain strong conversion rates through consultative selling techniques and timely follow-upBuild rapport and trust with potential clients to ensure a positive and lasting first impressionOversee client onboarding, coordinating paperwork, data entry, and communication with attorneys to ensure a seamless transitionCollaborate with the marketing team and external vendors to optimize lead quality and conversion performanceTrack and analyze intake metrics, marketing campaign results, and conversion data to identify trends and opportunities for improvementCoordinate referral partnerships and outreach initiatives with other firms and community partnersMaintain accurate data and reporting within the firms CRM and case management systemsProvide regular performance reports on key metrics such as lead volume, consultation conversions, and client revenueContinuously refine the intake process in collaboration with attorneys and staff to enhance the client experienceWhat Were Looking ForBachelors degree preferred, or equivalent experience in business, marketing, or legal administration2+ years of experience in legal intake, client services, or sales within a professional services environmentProven success in consultative or relationship-based salesStrong communication, active listening, and interpersonal skillsExceptional organizational skills and attention to detailProficiency with CRM or case management software (Clio experience a plus)Analytical mindset with the ability to interpret data and identify growth opportunitiesCollaborative, professional, and client-centered approachWhy Join Us?We know talented professionals have options. At Very Law, youll find a place where your skills are valued, your ideas are heard, and your contributions directly support the firms mission and growth. Youll play a key role in shaping the client experience while working in a supportive, modern, and people-first environment that values both success and balance.All applications will be kept confidential, other than to references.Very Law is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.