Client Manager Business Insurance at Marsh McLennan

Company:Marsh McLennan AgencyDescription:Client Manager Business InsuranceOur not-so-secret sauce.Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Client Manager at MMA.Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).A day in the life. As our Client Manager on the Business Insurance team youll:Maintain files in agency management system and document management system in an orderly up-to-date manner.Perform account transactions including but not limited to applications quotations ID cards endorsements invoices binders renewals certificates follow-up and correspondence on assigned accounts.Obtain renewal information from the insured and company on designated accounts prior to renewal and completes applications as needed.Maintain a concern for timeliness and completeness when interacting with customers agency and company personnel to minimize potential for errors & omissions claims.Review existing accounts to determine if additional lines of insurance should be solicited.Receive and review all terminations and cancellations to determine action to be taken.Actively review increases in limits and/or overages or rounding out accounts through sales to clients at service contact opportunities.Document all material conversations with insured and/or carriers regarding exposures and coverages.Manage a book of business alongside the assigned Producer on the account.Gather and prepare submission information as appropriate to the account and coordinates the remarketing process.Participate in client meetings.Conduct on-line rating and use of insurance analysis tools.Consistently strive to make a positive contribution to customer satisfaction.Assist production unit in special projects related to sales and/or servicing.Ensure confidentially of information acquired.Respond to client on all facets of customer service including coverage review analysis and recommendations quoting and securing coverage and claims assistance with minimal guidance.Our future colleague.Wed love to meet you if your professional track record includes these skills:High School diploma or general education degree; some college or higher education preferred3-5 years experience in underwriting rating and billing or prior insurance experience at an agency or related company1-2 years experience providing customer service to commercial lines customers.These additional qualifications are a plus but not required to apply:Ability to read and interpret documents such as renewal applications workers compensation mod sheets and procedures manuals.Ability to professionally communicate information and respond to questions from groups of managers clients customers and the public.Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.Valuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:Generous time off including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesTo learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on LinkedIn Facebook Instagram and Twitter to meet our colleagues and see what makes us tick: you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.#MMAUMW#MMABIRequired Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1