Client Manager at Hub International Insurance

Discover a Career That Empowers You Join HUB International!At HUB International were more than just an insurance brokerage firm were a thriving community of entrepreneurs driven by purpose and passion. Every day we help individuals families and businesses protect what matters most by providing a broad array of insurance retirement and wealth management products and services. But we dont stop there we also invest deeply in our people.Here your career is in your hands. Youll be empowered to learn grow and truly make an impact. Whether youre supporting a local business or helping a national client navigate complex risk youll be backed by the strength of a global firm and the heart of a regional team.As one of the worlds largest insurance brokers and a proud Stevie Award-winning workplace HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20000 professionals across 570 offices in North America we bring together industry-leading technology a strong culture of collaboration and centers of excellence that fuel innovation.Explore your future with HUB International. Lets grow together. If youre ready to be part of a company where your voice matters your work has purpose and your potential has no limits HUB is the place for you.We currently have an opportunity for a Client Manager to join our Employee Benefits team.The Client Manager (CM) will support the Benefits Consultant (BC) as the day-to-day contact in providing strategic brokerage and consulting services to assigned health and welfare benefit plan (EB) clients having the primary responsibility of making BC more efficient. The CM is viewed as a team player who helps the BC with meeting planning benchmarking marketing timely release of reporting to clients annual notices contract reviews and maintaining internal systems/checklists. Travel to meet and present to clients is required.The CM will interface with BC and Subject Matter Experts (SMEs) directly for assigned clients involving leveraging individuals appropriately in service-related activities to support client general the CM will support BC with executing strategies preparing materials/reports keeping internal systems up to date and acting as the day-to-day contact for clients. BCs will lead service teams to provide overall strategy to clients within an assigned book of business. SMEs will support the BC and CM with coordinating/presenting materials related to specific topics.In this role you will:Respond promptly and professionally to the service needs of clients and BCs (internal customers).Assist BC in adding lines of coverage to existing accounts.Market coverage via RFP process organize responses and produce spreadsheets and other related items while verifying their accuracy.Work with clients to deliver employee communications and open enrollment materials.Prepare renewals contact clients for updated information create renewal proposals and handle other renewal activities in coordination with the BC.Assist BC in client renewal changes such as new carrier implementation adding new products etc.Prepare meeting summaries and follow-up items making sure all follow-up items are addressed.Possess a detailed knowledge of the clients business and industry.Establish and maintain strong and productive professional relationships with cognizant insurance carriers and key vendor partners including a detailed familiarity with carrier and key vendor partner products and services in support of assigned clients.Broad knowledge of insurance products and usages and ability to work independently.Maintain required internal client filings.Ensure that all client service needs are promptly and professionally delivered.Possess a mastery of the various HUB resources and tools that are available via HUB Today.Have knowledge about and comply with HUB systems procedures and state/federal insurance regulations.Maintain applicable licensing by participating in continuing education.Possess a strong ability to effectively communicate orally and in writing which will include the ability to design and deliver effective group presentations using various media to the client.This job description is intended to describe the level of work required by the person performing the work. The principal duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.What you offer us:Bachelors degreeAt least 2 years of EB brokerage experience servicing clients with 100 or more employeesState Life Accident and Health licenseExceptional written and verbal communication skillsProficiency with Microsoft Office SuiteHigh energy detail-oriented self-starterSignificant skill in handling competing demands and projectsExcellent organizational skills and ability to prioritize and delegate responsibilityStrong and efficient time management skillsWhat we offer you:A rewarding job that helps local businesses in the communityMedical/dental/vision/life insurance 401k matching program Health Savings Account funding and voluntary insurance optionsGenerous time-off policiesA work/life balance because thats important for all of usLearn from the expertise of your coworkersGrowth- HUB is growing and so can your careerBe part of a motivated teamAdditional benefits based on qualifications of applicantWe are the perfect fit if you:are seeking a progressive work environment at a rapidly growing organizationhave a desire to help others protect their futurehave an entrepreneurial spirit and are challenged by the opportunity to grow the businessare focused on learning and development to enhance your industry knowledge and expertiseare a self-starter willing to invest time and energy to learn the technical aspects of our businessbelieve in integrity and building success by developing relationships with othersDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelors degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.E-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1