Client Manager Newport Beach, CA at Guardian Life Insurance Company

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine Are you a team player who is adept at collaborating across internal teams Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to you If so Guardian is seeking a Client Manager who will be the main contact for the client ongoing escalated service and relationship. They are directly accountable for client satisfaction and enhancing the client experience.You will: Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction persistency growth and profitability goals are achieved.Build strong relationships with clients and brokers/consultants through in-market presence.Work closely with the respective sales representative to gain their buy-in for the account management strategy and position.Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs.Balance the needs of the client with those of the business.Achieve yearly financial growth & persistency goals.You have: BA or BS degree preferred or equivalent work experience.Minimum of 3 years of group insurance experience servicing accounts and/or account management.Strong customer service acumen.Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.Ability to leverage all sales enablement technology training and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint Word Outlook Teams; Concur; Tableau Salesforce.Ability to operate in a virtual environment and effectively build rapport virtually.Ability to adapt to changes in a fast paced and dynamic environment.Depth of experience and knowledge of relevant industry products and processes including but not limited to Worksite LTD Dental products and absence management online enrollment experience rating dental network analysis processes.Consultative Selling Skills and the ability to influence and persuade.Virtual communication presentation consultative selling and relationship building skills.Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.Ability to collaborate across internal teams including collaborative selling.Strategic and critical thinking and basic math skills.Openness to change and new ways of working across the board but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.Ability to exercise sound judgment and deal with conflict.Ability to exude confidence and demonstrate optimism and positive attitude.Advanced organizational and time management skills.Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.Location and Work Arrangement:This position will be based out of Guardians Newport Beach CA Office.The work arrangement is hybrid (combination of on-site and work from home).Travel:Regular travel within the assigned territorySalary Range:$64180.00 - $105445.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.Our PromiseAt Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.Visa SponsorshipGuardian is not currently or in the foreseeable future sponsoring employment order to be a successful applicant. you must be legally authorized to work in the United States without the need for employer sponsorship.Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 64180 - 105445