Client Ops Manager II Billing Escalations at JPMorganChase

DescriptionAre you curious independent intrigued by solving complex problems and interested in joining a team with the knowledge and support to solve them If so then the Billing Escalations team is the right fit for you.As a Billing Escalations Client Operations Manager II within the Commercial & Investment Bank you will become a subject matter expert in the analysis billing system joining a team that is passionate about streamlining the client billing experience. You will address fee related questions investigate issues and craft strategic billing solutions for our Sales Service Product Operations Revenue Management Finance and Controls partners. You will monitor and proactively alert the relationship teams to intercept errors and manage revenue risk exposure. You will learn the end to end impacts of billing maintenance adjustments and refunds. You will be asked to challenge the status quo and take ownership of our the role you will support partner inquiries and provide comprehensive resolutions across lines of business; developing and implementing billing policies and controls as well conducting partner training.Job responsibilitiesDeliver options for solutions to client/stakeholder needs via consultations on complex billing set-ups in partnership with Sales Service Product Billing Implementations and TS Billing OperationsTrack and categorize escalations to identify common trends and opportunities for process improvements and trainingReach out proactively to the relationship team to flag billing anomalies or variances to identify root causeProvide on-the-spot training with best practices and ways to avoid errors going forwardAssist in analysis and research to identify trends and opportunitiesEvaluate procedures and job aides used by the team and raise clarifications or detected outdate infoReview existing methods and propose improvements through procedural changes training automation enhancements etc.Required qualifications capabilities and skillsDetail-obsessed with innovative mindset and excellent problem solving and critical thinking skills to identify understand and address operational and technical issuesEffective communicator with experience in resolving conflict and facilitating decision-makingIntermediate skills in MS ExcelPrioritization skillsData analysis skillsTeam player with demonstrated ability to work in and support a cohesive collaborative & inclusive work environmentPreferred qualifications capabilities and skillsCore cash Treasury Services experienceBachelors Degreewith 2 years relevant experienceExperience in Microsoft Excel PowerPoint AccessBusiness analysis database querying and process mapping experience preferredRequired Experience:Manager Key Skills Revenue Cycle Management,Athenahealth,ICD-10,Management Experience,Medical Coding,ICD-9,Medical Billing,Budget management,CPT Coding,Leadership Experience,Medicare,Supervising Experience Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1