Client Service Associate at Wealth Enhancement Group

About Wealth EnhancementWealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80000 households from our over 140 offices - and growing - nationwide.Since 1997 Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information please visit .Our Rochester MN office is looking for a Client Service Associate is a critical position within our team responsible for driving the team culture of exceptional service as well as delivering exceptional service and support to clients external partners and internal advisors. This individual operates as a liaison to the Financial Advisors and our clients they hold high level to detail and have ability to manage multiple tasks and priorities efficiently. The role serves as a more-than a individual contributor. This role has opportunity for growth and will likely manage others as well as foster a team of collaborative problem solving.In the spirit of pay transparency we are excited to share the hourly range for this position is $22.00 - $26.00 per hour exclusive of bonuses and benefits. Primary Job FunctionsNew Client OnboardingEnsures accurate completion of prospect / new client paperwork/set upFollow up on funds transfer from surrendering companyMaintains (CRM) database and client files (Filing copies data input)Research and follow up on any issues with the Broker/Dealer WEG Operations and vendorsRecord incoming assets to the appropriate blotting toolClient Relationship ManagementDialogues with client to understand their personal history and current financial needs.Prepares account transactions trades deposits withdrawals RMDs etc.Communicates to understand client requests determines what needs to be done; communicates to the advisor or handles issue resolution includes death claim processingMay work with clients tax or legal counsel on client concernsClient Review Prep and Follow UpGather client data and may prepare the materials for client meetings and reviewsConducts Tax Research (1099s)Completes any review follow up needs for clientIndustry / Product / Company KnowledgeDemonstrates knowledge and can accurately execute against WEGs Suitability Guidelines operational processes and sales modelUnderstands financial terminology and productsWorking proficiency with annuities mutual funds separately managed accounts fixed income stocks options alternative investments hedge funds charitable giving practicesAttends Client Services and company educational eventsMay attend vendor presentationsTeam and Corporate SupportAssists Advisor Team Operations to streamline processesCompletes operational projects to support enhancements and changesCommunicates process and sales updates to teamMentors and trains CSAsManages vendors to Service Level AgreementsEducation / QualificationsBachelors Degree (or equivalent experience) in business; finance economics or relatedCustomer Service training knowledge or experienceAbility and interest to learn financial concepts and productsAbility to work with deadlines be flexible under pressure and prioritize workAbility to work as a team memberAbility to learn WEGs sales modelAbility to learn WEG/LPL processes and proceduresAbility to learn financial product features and ridersAbility to learn the review process and how the review is completedStrong attention to detailGood problem-solving skillsSuperior verbal and written communication skills.Proficient with Microsoft Office Suite or related software.Familiarity with Salesforce and Support Org functionalityExperience with Workday preferredWEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience qualifications skills and credentials; tenure cost-of-living and demand for the role in the applicable market. Thus the entire salary range for those who are classified as the Associate level is $42500 to $63750. We encourage you to apply and provide us with your compensation expectations when you do. Were big on open conversations so lets have one.IND123#LI-KJ1Comprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness financial well-being professional development and work/life harmony. You may participate in the following benefits & development opportunities:Training and professional developmentMedical dental and vision coverage (Available to employees and their families)Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical dependent and transit expensesLife and AD&D insurance employer paid and voluntary optionsShort-term and long-term disability workers compensation employer paid401k with match and profit sharingWellness programs and resourcesVoluntary benefits including pet insurance18 days of paid time off (PTO) accrued annually (25 PTO days after 4 years of service)12 paid holidays each year (10 pre-determined and 2 floating days)Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)Reimbursement for tuition licensing and other credentials (Available after meeting service requirements)Should you need reasonable accommodation when completing the application form or during the selection process contact the Human Resources Department at Information provided on this application will be kept confidential and only be shared with those involved in the selection process.Equal Opportunity Employer including disabled and veterans. This organization participates in E-Verify. Click the following link to view Federal and E-Verify posters: LinkOSHA Requirements: This position requires the ability to stand or sit for long periods of time file documents in high or low cabinets to use the telephone and to use the computer systems.Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race color religion sex national origin age disability or any other protected status. Your personal information is handled in accordance with applicable data protection laws.Required Experience:IC Key Skills Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 42500 - 63750