Front Desk Receptionist Customer Service Representative at Ourisman Auto Group

Job DescriptionWe are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.The ideal candidate is organized friendly dependable and comfortable working in a fast-paced automotive environment.ResponsibilitiesGreet customers professionally and assist with check-in and pick-upAnswer incoming phone calls and direct inquiries appropriatelySchedule estimates repairs and follow-up appointmentsAssist customers with basic repair status questions and general informationCoordinate with estimators managers and technicians as neededMaintain accurate customer and repair records in the systemKeep the front desk and lobby clean organized and presentableSupport customer satisfaction and delivery processQualificationsCustomer service or receptionist experience requiredStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask and stay organizedBasic computer skills and phone etiquetteAutomotive dealership or collision center experience preferred (not required)What We OfferCompetitive hourly payStable full-time positionProfessional work environmentGrowth opportunities within the collision repair industryBenefits package available (medical etc.)REQUIREMENTS:Excellent communication skillsOutgoing and positive demeanorProfessional presentationPunctual nature and ability to handle schedule flexibilityA professional appearanceAbout the DealershipOurisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921 Ourisman has continued to grow while holding true to our values of collaboration transparency and career development. At Ourisman Automotive of Virginia we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.Required Experience:Unclear Seniority Key Skills Anti Money Laundering,Machinery Maintenance,IT Consultancy,Fiber Optic,Cardiovascular Employment Type : Full-Time Experience: years Vacancy: 1