Client Service Leader (Captives) at Oliver Wyman, LLC

Client Service Leader

We are seeking a talented individual to join our Captives team at Marsh as a Client Service Leader. This role can be based in any US office location.

Marsh Captive Solutions is transforming our workplace into a vibrant environment focused on transparency, empowerment, and professional growth. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting-edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction.

Join us in building a workplace that champions your well-being and career advancement.

The Client Service Leader will play a critical role in supporting and delivering Leadership's vision and strategy for best-in-class client service. This position will serve as a key advisor to clients; providing direct leadership, guidance, and support to client teams.

We will count on you to:

• Lead and inspire a service-focused team, promoting engagement, accountability, and professional development.
• Provide clients with strategic advice and innovative solutions to industry challenges.
• Negotiate fees and manage service/management agreement discussions to achieve mutually beneficial outcomes.
• Proactively manage client relationships to ensure satisfaction, retention, and strong ongoing partnerships.
• Oversee preparation of financial statements, audits, actuarial evaluations, and regulatory compliance.
• Coordinate timely, accurate responses to client inquiries and requests, maintaining clear and trusted communication.
• Drive operational efficiency by streamlining processes, optimizing resource allocation, and leveraging technology and support centers.
• Implement best practices and foster a positive, inclusive work environment that motivates colleagues and enhances client service.

What you need to have:

• Extensive, proven experience in captive management or similar roles, with strong analytical and critical thinking skills.
• Demonstrated ability to lead teams and manage projects, guiding colleagues to deliver results.
• Solid expertise in insurance accounting and financial statement analysis, able to interpret and explain findings.
• Client- and board-facing communicator with a strong work ethic and emphasis on responsiveness.

What makes you stand out:

• Hold an internationally recognized professional accounting designation (CPA, CA, ACCA, ACA) and demonstrate a strong commitment to continuous learning.
• Prior captive management experience with deep knowledge of regulations, guidelines, and captive policy structures, plus the technical ability to discuss regulatory requirements with clients.
• Proven ability to train and mentor Client Service Accountants and Client Service Managers, fostering empowerment and professional growth.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.